Welcome to the IT Helpdesk website of the University of Helsinki

The University of Helsinki has several wireless networks:

• HelsinkiUni is a new wireless network for centrally managed university staff Windows laptops. 
   
• Eduroam is international wireless network for staff, students and members of the eduroam network.
   
• HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of

Sign in https://www.helsinki.fi/office365

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

Sometimes you may need to use the university’s internal databases, directories or certain online services from outside the university (e.g., your home directory or SAP). In that case, you need to connect to the university network. For that, you need to establish a secure (encrypted) communication channel, a so-called VPN tunnel. The university offers several options to achieve this. With a VPN client, your home directory will appear as a network drive on your computer.