Office 365 FAQ


Detailed help

Why should you start using Office 365?

  • You will get
    • All Office programs for free for all your devices (max. 10 pcs.)
    • 1 TB free storage space in OneDrive (cloud storage, similar to Dropbox)
    • A calendar which also works on mobile devices
    • Office applications which work in the browser (similar to Google Docs)
    • Skype for Business for chats and video conferences, plus lots of other applications

Is it difficult to activate?

  • No! Just log in to this activation page, accept the terms of use and click the button
  • The system will be ready to use within 24 hours

Where is "the new webmail"?

  • (the link can also be found in Flamma and on the My Studies page)
  • If you cannot log in, use the format of your username
  • The password is the same as in other university services
  • On mobile devices, use a mail application (see below for more information)

How can I download the Office programs to my home computer?

  • See this instructions site for illustrated instructions
  • If you have problems with the installation: please note that Office365 ProPlus support is provided by Microsoft, not by the University of Helsinki

Is this available for iPad/mobile phone?

  • Yes. You can search instructions from Helpdesk┬┤s search, use keywords like iOS, Android
  • If a "for business" version of the app (such as OneDrive) is available, install that version

Why am I still getting messages in my old webmail even though I've already migrated to the new system?

  • Messages sent using the address format are still sent to webmail
  • This address may be used in e-mail lists, for example
    • Subscribe to the list again and cancel the subscription to the old address
    • Instructions on the Helpdesk site
    • If you cannot do this, notify the list administrator of the new address: