The instructions site of the University of Helsinki Helpdesk was published on June 2016 and it is subject to legal accessibility requirements starting on 23 September 2020.
The University of Helsinki aims to guarantee the accessibility of its websites according to the Act on the Provision of Digital Services 306/2019 (in Finnish).
This report concerns the site https://helpdesk.it.helsinki.fi.
This website does not comply with all of the requirements of level AA of WCAG 2.1. Non-compliance with requirements and applicable exceptions are listed below.
The content detailed in the report is not accessible for the following reasons:
Disproportionate burden: The online service will be comprehensively renewed during 2020–2021
We are aware of the failings in the accessibility of the service. The accessibility of the site will be updated as the service is renewed during 2020–2021.
1.1 Text Alternatives
- The service does not provide the required text alternatives for some visual elements, such as the button for the search field and the university logo.
- Some images contained in the service lack a text alternative or the text alternative is the same as the name of the file.
- The icons used in the service lack text alternatives.
1.3 Adaptable (1.3.1 Info and Relationships)
- The accordion element used for filtering search results is not marked correctly. The heading of the accordion is not marked as a button and there is no indication that the accordion can be opened and its status (open/close) is not indicated.
- The headings used for filtering search results skip over heading levels (h2 -> h5.)
- The headings of search results are not marked as heading elements.
1.4 Distinguishable (1.4.1 Use of Colour, 1.4.3 Contrast (Minimum))
- • The service uses elements with colour combinations that do not fulfil the minimum requirements for contrast. Examples of this include buttons with blue background colour and white text, error messages with red background colour and white text as well as the light grey text on white background used in some instances.
2.1 Keyboard Accessible (2.1.1 Keyboard)
- There are parts of the service that cannot be accessed with the keyboard (filtering search results, chat window.)
2.4 Navigable (2.4.1 Bypass Blocks, 2.4.3 Focus Order, 2.4.5 Multiple Ways, 2.4.7 Focus Visible)
- The “Jump to the main content“ link of the service does not move the focus to the correct position.
- The “Back to top” link moves the browser back to the start only visually, leaving focus at the bottom of the page.
- There is some lack of logic in the focus order of the top and bottom bars of the service.
- Some elements (buttons, keywords) lack visual indication of focus.
- The service lacks comprehensive support for various navigation methods. Content of the service can be localised both with the listing on the front page as well as the search. However, the search is not completely accessible (see 2.1) and all of the content is not accessible via the search (news.)
3.1 Readable (3.1.2 Language of Parts)
- The invisible heading before the service’s breadcrumb trail is not translated.
- The links for filtering search results contain invisible text that is not translated.
3.3 Input Assistance (3.3.3 Error Suggestion)
- The search results do not guide or help the user with erroneous searches.
- The user is not provided with instructions when the search produces no results.
4.1 Compatible (4.1.2 Name, Role, Value)
- All of the user interface components of the service cannot be used programmatically due to lack of aria labels, among other things.
This accessibility report was prepared on 2 September 2020.
The report is based on an assessment on the website’s compliance with the law conducted by an external expert organisation.
You are entitled to report failings and request equivalent versions of content that is not accessible to you:
- You can send feedback regarding technical accessibility of the service via e-mail email@example.com
- You can send feedback regarding the accessibility of content via e-mail firstname.lastname@example.org
- You can request for equivalent versions of content via e-mail email@example.com
If you notice accessibility issues on the site, please first provide feedback to the administrator of the website, according to the above instructions. Responding may take up to 14 days. If you are not satisfied with the reply or you receive no reply within two weeks, you can send feedback to Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland gives detailed instructions on how to file a complaint and how they are processed.
Contact information of the regulatory authority
Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
telephone number switchboard +358 295 016 000
We offer IT support for those users among university employees and students for whom our digital services are not accessible. Please find the contact information at www.helsinki.fi/helpdesk.