03.09.2026 - 10:50
Ingress
A disruption affecting sign-in to several University systems was detected from approximately 01:00 on 3 September 2026. The disruption was caused by a software error in the IAM update and affected an estimated 10 percent of the University community.
Changes related to service access rights will be restored during the morning of 3 September 2026. In most services, access rights will be restored during the morning, and the disruption is expected to be fully resolved by the morning of 4 September 2026.
In some systems, the restoration of access rights may require signing in again after the changes have been restored. If you notice problems in the systems you use, please sign in again if necessary.
We apologise for the disruption.
For support, please contact IT Helpdesk
- Chat (weekdays 9 AM to 3 PM, chatbot 24/7): helsinki.fi/helpdesk
- Call: 029 41 55555 (weekdays 9 AM to 3 PM, local network charge / mobile call charge)
- E-mail: helpdesk@helsinki.fi