18.08.2025 - 12:37
Ingress
The use of Windows 10 computers at the University will end on 30 September 2025 as Microsoft ends support for Windows 10. However, the University still has a considerable number of Windows 10 computers in active use whose warranty has expired or is about to expire and on which the Windows 11 upgrade cannot be installed.
Purchase requests for new Windows 11 computers must be made as soon as possible to replace these Windows 10 devices, if necessary. Windows 11 will be installed on all eligible University Windows 10 computers by 30 September – see instructions and detailed information in our bulletin
NB! The current estimate of the University’s contract supplier for factory deliveries of new Windows 11 devices is approximately 5–7 weeks.
- Make a device purchase request for a new Windows 11 computer using the campus-specific instructions for purchasing computers
- See instructions for purchasing IT accessories
- See IT Recycling instructions for removing your end-of-life devices from use
For support, please contact IT Helpdesk
- Chat (weekdays 9 AM to 3 PM, chatbot 24/7): helsinki.fi/helpdesk
- Call: 029 41 55555 (weekdays 9 AM to 3 PM, local network charge / mobile call charge)
- E-mail: helpdesk@helsinki.fi