We deployed the fix for Moodle’s prolonged service disruption on 17 September 2025 between 8 AM and 12 PM. University community members can now use Moodle as usual.
We will continue to actively monitor Moodle’s performance over the coming weeks. We will implement additional measures based on how the system performs under real peak usage conditions.
The root causes of Moodle’s increased load are still under investigation. As a result, occasional slowness or service disruptions may still occur. We are working closely with our UK-based Moodle partner to resolve the issue for the benefit of the entire international Moodle community.
We warmly thank all University community members for your patience during Moodle’s exceptionally long disruption!
Support and instructions for using Moodle
Teachers:
- See Moodle instructions for teachers
- Moodle support for teachers: moodle@helsinki.fi
Students:
- See Moodle instructions for students
- Moodle support for students is provided by IT Helpdesk:
- Chat (Mon–Fri 9–15, chatbot 24/7): helsinki.fi/helpdesk
- Phone: 029 41 55555 (Mon–Fri 9–15, local/mobile rates apply)
- Email: helpdesk@helsinki.fi