Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

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The IT Helpdesk instructions site is enabled to manage cookies. We recommend that you enable all cookies in order to ensure full use of the site. You can change your consent, if necessary, via the icon at the bottom of the page.

Landing pages

Wireless networks at the University of Helsinki

This guide includes the most important instructions related to wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Sign in https://www.helsinki.fi/office365

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

  • You can log in to nearly all university services using the standard format: username (for example, rkeskiva)
  • eduroam credentials: username@helsinki.fi (for example, rkeskiva@helsinki.fi
  • Microsoft 365 credentials: username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi)

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi)

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of the

For new University staff and students

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

Passwords

This guide includes the most important instructions related to passwords. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk. The password linked to the University’s user account is valid for one year at a time. Of course, you can change your password more often for information security reasons. 

The password reset application is available at www.helsinki.fi/password

NB! University Mac users should use these instructions to change their password (and avoid several

Current topics

09.10.2024

SAP service break from 11 October 8 PM to 12 October 6 PM

Several University SAP services will be unavailable from 11 October 8 PM to 12 October 2024 6 PM. The service break is due to system maintenance and updates. See affected applications below.

07.10.2024

Viikki Campus Lenovo computers’ BIOS will be updated beginning 7 October – keep your computer connected to a power outlet and the Internet during the update

The BIOS on Viikki Campus Lenovo computers will be updated gradually beginning 7 October 2024. The update is installed simultaneously with standard Windows updates. You will receive an update notification on your Lenovo computer’s screen when the update is ready for installation.

07.10.2024

IT Helpdesk will be at your service on 9 October from 9 AM to 2 PM

IT Helpdesk will be at your service from 9 AM to 2 PM on Wednesday, 9 October 2024 due to a staff event.

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