IT Helpdesk
Menu

Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

Cookie management
The IT Helpdesk instructions site is piloting cookie management. We recommend that you enable all cookies in order to ensure full use of the site. You can change your consent, if necessary, via the icon at the bottom of the page.

Popular instructions

  1. Instructions on how to activate a new account
  2. How to contact IT Helpdesk
  3. Booking a meeting room (Outlook)
  4. Applying for access rights
  5. Changing the password online
  6. Using the login services
  7. Clearing browser cache
  8. OpenVPN on your home computer (Windows 10)
  9. Extracting a zip file
  10. Download Centre
Show more popular instructions

Landing pages

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.


The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.


Some

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.


The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.


Some

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.


The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.


Some

Office 365

Sign in https://www.helsinki.fi/office365

Cannot sign in to the cloud email? Please enter an account in the form
username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Office 365

Wireless networks at the University of Helsinki

The University of Helsinki has several wireless networks:

  • HelsinkiUni is a new wireless network for centrally managed university staff Windows laptops. 
     
  • Eduroam is international wireless network for staff, students and members of the eduroam network.
     
  • HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.
Show more landing pages

Links to the most used services

Change passwordLog in to emailStudent: Activate your account!IT Security Test for staff membersIT Security Test for studentsIT Center Services

Technical problems

Status of the IT Services

Current topics

29.05.2023

Limited IT Helpdesk services on Tuesday, 6 June 2023

IT Helpdesk will be at your service in limited capacity on Tuesday, 6 June 2023 from 9 AM to 3 PM due to a staff excursion.

25.05.2023

Unitube service break from 3–7 July 2023

The Unitube video service will be out of use 3–7 July 2023. The service break concerns the entire service, including Unitube recording, streaming in Unitube lecture rooms and studios, and the Unitube Uploader and Unitube Viewer services on the Helsinki.fi website.

25.05.2023

Service break in Efecte 3–4 June 2023

A planned service break will occur in the Efecte customer service system during the weekend on 3–4 June 2023. The service break is due to a server change, as the life cycle of the previous server is coming to an end. Efecte will be back in use on Monday, 5 June 2023. We apologize for any inconvenience the break may cause you. By keeping University systems updated we maintain e.g. information security at the University.

22.05.2023

Wiki will be replaced by XWiki in 2024 – select the Wiki content that must be transferred well in advance!

The University will replace the previous Confluence-based Wiki service (wiki.helsinki.fi) with the open-source XWiki service in 2024. The service change is due to costs as the current Wiki service provider Atlassian will significantly increase the pricing of its products. The IT Center will pilot the new XWiki service and the migration process internally during summer 2023.

08.05.2023

Old Mac computers will be removed from use by 22 June 2023 – see instructions

The IT Center will phase out old University Mac computers which are no longer supported and cannot run at least macOS 12 Monterey or macOS 13 Ventura. The IT Center will centrally prevent the use of old Mac computers at the University on 22 June 2023 at 4 PM.

News archive
Back to top