Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

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The IT Helpdesk instructions site is piloting cookie management. We recommend that you enable all cookies in order to ensure full use of the site. You can change your consent, if necessary, via the icon at the bottom of the page.

Landing pages

User account

In order to carry out their studies or work, students and staff at the university require an username and a password to use the University of Helsinki IT systems. The primary account for all students is the so-called AD account, with which you log in to the university computers and the most popular online services, such as e-mail and Flamma.

Wireless networks at the University of Helsinki

Eduroam is the preferred and recommended wireless network for staff, students and members of the eduroam network.

The HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.

Connections from outside the university

The university has online services which are only available inside the university network for licensing reasons. These include e.g. the databases offered by the library and electronic newspapers. The services can be used on computers outside of the university’s network by establishing a secure connection between the home computer and the university server. Take a look at the VPN client installation guide.

NB! Not all University online online resources require a VPN connection. Some of the services, for example Flamma, are accessible from any network.

Remote access to university services

Sometimes you may need to use the university’s internal databases, directories or certain online services from outside the university (e.g., your home directory or SAP). In that case, you need to connect to the university network. For that, you need to establish a secure (encrypted) communication channel, a so-called VPN tunnel. The university offers several options to achieve this. With a VPN client, your home directory will appear as a network drive on your computer.

In recent days, several members of the university community have reported that Google is showing them Russian-language search results. There’s no need to worry. Read more in Flamma.

Office 365

Sign in https://www.helsinki.fi/office365

Cannot sign in to the cloud email? Please enter an account in the form
username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Office 365

Current topics


Service disruptions in Viikki network connections and university network services on 28 September 2022 at 7–8 a.m.

Due to core network maintenance, there will be brief disruptions in network connections at Viikki on Wednesday, 28 September 2022 at 7–8 a.m. The maintenance work may also cause disruptions in university network services (e.g. Flamma, helsinki.fi and Office 365) and authentication.


Logging in to Outlook email with old applications will end in October 2022 – keep your email application and mobile phone updated

Microsoft will disable the outdated email basic authentication in October 2022. Starting on 1 October 2022, this may prevent you from logging in to your Outlook email with an outdated mobile phone email application or with your work computer if you are using another e-mail application instead of the Outlook application.


Zoom issue detected with meetings opened in Moodle through Firefox

We have detected an issue with Zoom meetings opened in Moodle with the Firefox browser. When opening a Zoom meeting in Moodle through Firefox, users currently receive the following error message: “Unauthorized. Sorry, your session was expired. Please refresh the page or login again.” We detected the issue at the beginning of September and are currently resolving it.


New HelsinkiUni wireless network will be taken into use on university Windows computers in late 2022

The IT Center will gradually introduce the new wireless HelsinkiUni network for centrally managed university Windows laptops in late 2022. After the network has come into use, your Windows computer will utilize a certificate to automatically connect to the secure HelsinkiUni network when you are working at university campuses. The HelsinkiUni network enables use of university services in the same way as the eduroam network.


Update your Zoom application to the latest version – old versions will stop working on 7 September 2022

The university Zoom service provider NORDUnet strongly recommends updating Zoom applications to version 5.11.0 or newer. The update has already been installed on most university computers. The University of Helsinki IT Center will prevent the use of earlier Zoom versions from Wednesday 7 September 2022 onward.

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