Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

You can log in to nearly all university services using the standard format: username (for example, rkeskiva)
eduroam credentials: username@helsinki.fi (for example, rkeskiva@helsinki.fi)
Microsoft 365 credentials: username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi)

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi)

Wireless networks at the University of Helsinki

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search.

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of the

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

Passwords

This guide includes the most important instructions related to passwords. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk. The password linked to the University’s user account is valid for one year at a time. Of course, you can change your password more often for information security reasons.

The password reset application is available at www.helsinki.fi/password

NB! University Mac users should use these instructions to change their password (and avoid several

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Center Services

Technical problems

No valid fault messages

Status of the IT Services

Current topics

25.04.2025

The operating model piloted in the mobile device management project to be adopted on 12 May 2025

25.04.2025

Old Windows 10 staff computers will be replaced with Windows 11 computers at the Faculty of Science during May and June 2025

The Faculty of Science will acquire Windows 11 computers to replace outdated Windows 10 Faculty of Science staff computers during May and June 2025. This applies to Faculty of Science staff Windows 10 computers that are either no longer supported or for which support will end soon, and on which the Windows 11 operating system cannot therefore be installed.

24.04.2025

Kumpula Campus wireless network service breaks from 13 to 16 May between 8 AM and 4 PM

Service breaks will occur with Kumpula Campus wireless networks (HelsinkiUni, HelsinkiUni Guest, eduroam and Ubikampus) from 13 to 16 May between 8 AM and 4 PM. The service breaks are due to the renewal of the wireless base stations. The service breaks also affect the Ubikampus wireless network, which will be out of use from 15 May 8 AM until 16 May 4 PM.

24.04.2025

Unitube service-wide service break on 2–4 July 2025

There will be a service break in the Unitube video service from Wednesday 2 to Friday 4 July 2025. The break concerns the entire service: Unitube recording and streaming in Unitube lecture rooms and studios, Unitube Uploader and Unitube Viewer on the helsinki.fi website.

08.04.2025

Cubbli 20 support will end in May 2025 – upgrade your Linux OS to Cubbli24

Support for Cubbli 20 will end in May 2025. Upgrade your operating system to Cubbli 24 when you receive an upgrade notification on your University Linux computer. Note that only upgrade-ready Linux computers receive the upgrade. If you are using an older Linux computer, please see instructions for IT recycling and making a purchase request for a new computer in this bulletin.

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