Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

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Landing pages

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of

Wireless networks at the University of Helsinki

The University of Helsinki has several wireless networks:

  • HelsinkiUni is a new wireless network for centrally managed university staff Windows laptops. 
     
  • Eduroam is international wireless network for staff, students and members of the eduroam network.
     
  • HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.

Note! The University’s Acceptable Use Policy prohibits the connection of non-centrally managed devices over a wired connection to the University's network (excluding connecting laboratory computers to closed laboratory networks via wired connections). 

You may not connect any personal devices purchased by yourself or other devices outside the University’s centralized management (e.g. non-centrally managed devices purchased for special use for the University) to the University network over a wired connection. IT Helpdesk does not process requests for connecting non-centrally managed devices to the University network over a wired connection. 

If you need a network connection for your own device at the University campuses, you can use either eduroam or HelsinkiUni Guest to connect your device to the network. The wireless eduroam network also works when you visit higher education institutions in Finland and globally. 

Microsoft 365

Sign in https://www.helsinki.fi/office365

Cannot sign in to the cloud email? Please enter an account in the form
username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. You can choose to ask for authentication requests every 90 days per device to avoid receiving the requests continuously. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

Remote access to university services

Sometimes you may need to use the university’s internal databases, directories or certain online services from outside the university (e.g., your home directory or SAP). In that case, you need to connect to the university network. For that, you need to establish a secure (encrypted) communication channel, a so-called VPN tunnel. The university offers several options to achieve this. With a VPN client, your home directory will appear as a network drive on your computer.

Current topics

19.02.2024

Brief service breaks in logging in and connecting to wireless networks at Kumpula on 27 February 2024 from 1 to 3 PM

Brief service breaks will occur with logging in and connecting to wireless networks (eduroam, HelsinkiUni and HelsinkiUni Guest) at the Kumpula Campus on Tuesday, 27 February 2024 between 1–3 PM. The service breaks are due to updates to the University wireless networks and VPN login services.

15.02.2024

Update your Zoom application to the latest version – old versions will stop working from 15 February 1 PM onward

The University Zoom service provider NORDUnet strongly recommends updating Zoom applications to version 5.16.5 or newer due to an information security risk detected in earlier versions. The update has already been installed on most centrally managed University computers. The University of Helsinki IT Center will prevent the use of earlier Zoom versions from Thursday 15 February 2024 1 PM onward.

07.02.2024

The old Wiki service will be discontinued on 15 February 2024

The old Confluence Wiki service (wiki-emerita.it.helsinki.fi) will no longer be available starting from Thursday, 15 February 2024 after midnight. After this, you will no longer be able to read or edit content in the old Wiki.

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