Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

Cookie management
The IT Helpdesk instructions site is piloting cookie management. We recommend that you enable all cookies in order to ensure full use of the site. You can change your consent, if necessary, via the icon at the bottom of the page.

Landing pages

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of

Wireless networks at the University of Helsinki

The University of Helsinki has several wireless networks:

  • HelsinkiUni is a new wireless network for centrally managed university staff Windows laptops. 
  • Eduroam is international wireless network for staff, students and members of the eduroam network.
  • HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.

Office 365

Sign in https://www.helsinki.fi/office365

Cannot sign in to the cloud email? Please enter an account in the form
username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Office 365

Remote access to university services

Sometimes you may need to use the university’s internal databases, directories or certain online services from outside the university (e.g., your home directory or SAP). In that case, you need to connect to the university network. For that, you need to establish a secure (encrypted) communication channel, a so-called VPN tunnel. The university offers several options to achieve this. With a VPN client, your home directory will appear as a network drive on your computer.

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. You can choose to ask for authentication requests every 90 days per device to avoid receiving the requests continuously. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

Current topics


Changes to IAM e-mail lists from 28 November 2023 onward

Due to recent events, University Management has decided that sending e-mail to automatic IAM group e-mail lists from outside the University will not be permitted from 28 November 2023 onward. Sending e-mail from within the University will continue to work as before.


Wiki service address will change on 4 December 2023 – wiki.helsinki.fi will be reserved for the new XWiki service

XWiki will replace the current University Wiki service in early 2024. The current Wiki address wiki.helsinki.fi will change to wiki-emerita.it.helsinki.fi on 4 December 2023. The wiki.helsinki.fi address will be reserved for the XWiki service.


Brief service break in Viikki campus network connections and University web services on Tuesday 12 December 2023 from 8:00 to 8:05 AM

A brief network service break of about five minutes will occur at Viikki campus on Tuesday 12 December 2023 from 8:00 to 8:05 AM. The service break concerns all Viikki campus wired and wireless networks. Brief disruptions may also occur in University web services (e.g. Flamma, helsinki.fi and Microsoft 365) during the maintenance window. The service break will occur due to a restart of Viikki campus network switches.


SAP service break on 1 December 2023 from 7 AM to 7 PM

All University SAP services will be unavailable on Friday, 1 December 2023 from 7 AM to 7 PM. The service break is due to system maintenance and updates. See affected applications below.

Back to top