Welcome to the IT Helpdesk website of the University of Helsinki

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

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The University of Helsinki has several wireless networks:

• HelsinkiUni is a new wireless network for centrally managed university staff Windows laptops. 
   
• Eduroam is international wireless network for staff, students and members of the eduroam network.
   
• HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of

This landing page contains links to all the University's MFA instructions.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. You can choose to ask for authentication requests every 90 days per device to avoid receiving the requests continuously. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.