Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Wireless networks at the University of Helsinki

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search.

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

The short form username (for example, rkeskiva) is used to log in to the password change service helsinki.fi/password.

Services that are logged in to using login.helsinki.fi are logged in using the form username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi).

Eduroam credentials username@helsinki.fi (for example, rkeskiva@helsinki.fi).

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi) though the login is done with the form username@ad.helsinki.fi.

For new University staff and students

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username.

Some of the University's online services, such as Flamma, can be accessed from

Passwords

This guide includes the most important instructions related to passwords. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk. The password linked to the University’s user account is valid for one year at a time. Of course, you can change your password more often for information security reasons.

The password reset application is available at www.helsinki.fi/password

NB! University Mac users should use these instructions to change their password (and avoid several

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Center Services

Technical problems

01.09.2025 09:42 Duration: 2d 6h 18min

Moodle-oppimisympäristössä häiriö

Status of the IT Services

Current topics

02.09.2025

Moodle service disruption detected on 1 September 2025

A service disruption was detected in the Moodle learning environment on 1 September 2025 at 9:42 AM. The disruption is ongoing and causes slow service and freezes. The disruption also affects the creation of new Moodle areas on course pages.

01.09.2025

Viva Engage to be discontinued on 3 March 2026 – use Teams and follow Flamma

The communications platform Microsoft Viva Engage (formerly Yammer) will be discontinued on 3 March 2026.

29.08.2025

Old Macs will be phased out by 31 January 2026 – please return your old Mac device as soon as possible!

The IT Centre will phase out old, unsupported University Mac computers that cannot run the macOS Tahoe 26 operating system, which will be released in autumn 2025. The use of unsupported University Mac computers will be prevented through centralised management on 31 January 2026 at 4 PM.

28.08.2025

EduVPN will replace OpenVPN on 29 October 2025 – start using eduVPN now!

The new eduVPN service became available at the University in June 2025. EduVPN is a secure and fast VPN service which will replace OpenVPN. OpenVPN will be discontinued at the University on 29 October 2025. OpenVPN will be discontinued as a VPN connection option, but will remain in use in individual University network services and systems where required due to technical requirements.

27.08.2025

Take the Avidnote survey and influence the University’s choice of AI tools!

Avidnote is a browser-based AI application on trial use at the University. Avidnote facilitates the production of research documents and assists with writing and results analysis. The application also includes transcription features.

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