Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices.The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

Due to technical issues cookie management is currently not available on the Helpdesk site.

Landing pages

Connections from outside the university

The university has online services which are only available inside the university network for licensing reasons. These include e.g. the databases offered by the library and electronic newspapers. The services can be used on computers outside of the university’s network by establishing a secure connection between the home computer and the university server.

User account

In order to carry out their studies or work, students and staff at the university require an username and a password to use the University of Helsinki IT systems. The primary account for all students is the so-called AD account, with which you log in to the university computers and the most popular online services, such as e-mail and Flamma.

Remote access to university services

Sometimes you may need to use the university’s internal databases, directories or certain online services from outside the university (e.g., your home directory or SAP). In that case, you need to connect to the university network. For that, you need to establish a secure (encrypted) communication channel, a so-called VPN tunnel. The university offers several options to achieve this. The easiest way to access certain limited services is to use a VPN portal, an application running in your browser. For more advanced use, you are advised to install a genuine VPN client. With a VPN client, your

Office 365

Sign in https://www.helsinki.fi/office365

Cannot sign in to the cloud email? Please enter an account in the form
username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Office 365

Saving and sharing information

The university enables the use of various network drives for individual or group work on both university computers and home computers. In addition to home and group directories, work files can be saved on your computer or external storage media. Different types of storage media have different features. Some are designed for personal use and some for sharing information with others.  This page contains links for more detailed instructions.

For more information on saving information, see Student’s digital skills.

 

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