Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

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Landing pages

Wireless networks at the University of Helsinki

The University of Helsinki has several wireless networks:

  • HelsinkiUni is a new wireless network for centrally managed university staff Windows laptops. 
  • Eduroam is international wireless network for staff, students and members of the eduroam network.
  • HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.

Connections from outside the university

The university has online services which are only available inside the university network for licensing reasons. These include e.g. the databases offered by the library and electronic newspapers. The services can be used on computers outside of the university’s network by establishing a secure connection between the home computer and the university server. Take a look at the VPN client installation guide.

NB! Not all University online online resources require a VPN connection. Some of the services, for example Flamma, are accessible from any network.

Remote access to university services

Sometimes you may need to use the university’s internal databases, directories or certain online services from outside the university (e.g., your home directory or SAP). In that case, you need to connect to the university network. For that, you need to establish a secure (encrypted) communication channel, a so-called VPN tunnel. The university offers several options to achieve this. With a VPN client, your home directory will appear as a network drive on your computer.

In recent days, several members of the university community have reported that Google is showing them Russian-language search results. There’s no need to worry. Read more in Flamma.

Office 365

Sign in https://www.helsinki.fi/office365

Cannot sign in to the cloud email? Please enter an account in the form
username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Office 365

Information security

On this page, you can find information related to information security collected from the Helpdesk site, Student’s digital skills and Flamma.

Current topics


Microsoft services will require number matching on Microsoft Authenticator as of 27 February 2023 – update your Microsoft Authenticator application

Microsoft will set number matching as a mandatory authentication method on Microsoft Authenticator for all services that use Microsoft Azure for logging in (incl. Microsoft 365 services such as Outlook, Teams, Excel and Word) as of Monday, 27 February 2023 due to information security. Number matching will further strengthen the protection provided by Multifactor Authentication by making scamming and phishing attempts more difficult.


Unitube Uploader updated – see the new features!

The IT Center updated Unitube Uploader on 24 January 2023 with new features that make the service easier to use. In addition to improvements visible to University staff and students, Unitube Uploader’s backend system Opencast was updated to version 8 from version 6 during the Christmas break. The new version makes it easier to maintain and develop Unitube and deploy new service features.


Service break in SAP HR systems on 20 January 2023 from 8 to 10 PM

The University SAP HR systems will be unavailable on Friday, 20 January 2023 from 8 to 10 PM due to maintenance and updates.


Lenovo prices will increase considerably from 21 January 2023 onward – make Lenovo purchase requests quickly

The University’s Hansel contract prices for Lenovo products will rise considerably from 21 January 2023 onward. Contributing factors for the price increase include e.g. the weakened euro, the on-going component shortage, and the increase in expenses for both producing components and logistics.

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