Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

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Landing pages

User account

In order to carry out their studies or work, students and staff at the university require an username and a password to use the University of Helsinki IT systems. The primary account for all students is the so-called AD account, with which you log in to the university computers and the most popular online services, such as e-mail and Flamma.

Connections from outside the university

The university has online services which are only available inside the university network for licensing reasons. These include e.g. the databases offered by the library and electronic newspapers. The services can be used on computers outside of the university’s network by establishing a secure connection between the home computer and the university server. Take a look at the VPN client installation guide.

NB! Not all University online online resources require a VPN connection. Some of the services, for example Flamma, are accessible from any network.

Wireless networks at the University of Helsinki

Eduroam is the preferred and recommended wireless network for staff, students and members of the eduroam network.

The HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.

Remote access to university services

Sometimes you may need to use the university’s internal databases, directories or certain online services from outside the university (e.g., your home directory or SAP). In that case, you need to connect to the university network. For that, you need to establish a secure (encrypted) communication channel, a so-called VPN tunnel. The university offers several options to achieve this. With a VPN client, your home directory will appear as a network drive on your computer.

In recent days, several members of the university community have reported that Google is showing them Russian-language search results. There’s no need to worry. Read more in Flamma.

Office 365

Sign in https://www.helsinki.fi/office365

Cannot sign in to the cloud email? Please enter an account in the form
username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Office 365

Current topics


A day-long service break in Moodle on Wed 29 June 2022

The Moodle learning environment will be updated on Wednesday 29 June 2022, from 8 AM until 5 PM. Using Moodle during the service break is not possible. If you have any questions about the updates or the upcoming service break, please contact moodle@helsinki.fi. Further information will be made available at the University of Helsinki Moodle blog.


Was your user account locked? The reason could be an uncompleted University IT Security Test

The University of Helsinki IT Security Test is completed annually by all attending degree students and staff members. Test times are assigned based on your username. If you don’t complete the test by the deadline given to you, your user account is locked.

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