Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Wireless networks at the University of Helsinki

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search.

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

You can log in to nearly all university services using the standard format: username (for example, rkeskiva)
eduroam credentials: username@helsinki.fi (for example, rkeskiva@helsinki.fi)
Microsoft 365 credentials: username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi)

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi)

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of the

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

For new University staff and students

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Center Services

Technical problems

Status of the IT Services

Current topics

03.06.2025

SAP service break 9 June 2025 from 8 to 10 AM

All University SAP services will be unavailable on 9 June 2025 from 8 to 10 AM. The service break is due to system maintenance and updates. See affected applications below.

03.06.2025

EduVPN will launch at the University from 3 June 2025 – OpenVPN will be discontinued in the autumn

The new eduVPN connection will be available at the University starting from 3 June 2025. The secure and fast eduVPN service will replace OpenVPN, which will be discontinued at the University in the autumn of 2025. Multifactor authentication will be enabled for University eduVPN connections from launch.

28.05.2025

Log in to University Zoom and access all service features – unused accounts will be deleted in summer 2025

Did you know that you can access all University Zoom service features by logging in with your University username and password? Logging in to the service is also worthwhile due to the security features for larger meetings.

28.05.2025

Multifactor authentication enabled for virtual desktops from 4 June 2025

26.05.2025

Service break in Moodle on 25 June 2025 from 8 AM to 5 PM

The Moodle learning environment will be updated on Wednesday 25 June 2025, from 8 AM until 5 PM. During this time, it is not possible to log into Moodle or create new Moodle areas on the course pages.

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The instructions site of the University of Helsinki's IT Helpdesk helps you with IT-related issues related to your work. Let us know how we can improve our instructions. We greatly appreciate your feedback!

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