Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Wireless networks at the University of Helsinki

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search.

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username.

Some of the University's online services, such as Flamma, can be accessed from

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

The short form username (for example, rkeskiva) is used to log in to the password change service helsinki.fi/password.

Services that are logged in to using login.helsinki.fi are logged in using the form username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi).

Eduroam credentials username@helsinki.fi (for example, rkeskiva@helsinki.fi).

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi) though the login is done with the form username@ad.helsinki.fi.

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

For new University staff and students

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials. The

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Centre - Services

Technical problems

Status of the IT Services

Current topics

09.10.2025

Use the University Zoom service securely — see recommendations for safe and permitted use

You can enable additional security for your meetings and access all University Zoom functionalities by logging in to Zoom with your University username. Read the recommendations on the safe and permitted use of Zoom in this bulletin.

03.10.2025

Take the survey on the University’s IT security communications and IT security training — you can win a product package from the University’s webshop!

03.10.2025

Connect your Laptop Lender laptop to a docking monitor and use it conveniently with a mouse and keyboard

Did you know that you can connect your Laptop Lender laptop to docking monitors available on all campuses and use your laptop with a mouse and keyboard similarly to a desktop computer? Mice and keyboards are pre-connected to the docking monitors – all you need to do is connect the laptop to the monitor with the pre-connected USB-C cable.

30.09.2025

Logging in to BioRender Premium will become easier from 3 October 2025 onward

University staff and students will be able to log in directly to the BioRender Premium web application via Single Sign-On (SSO) from 3 October 2025. After the change, you no longer need to register to the service separately on BioRender’s website.

25.09.2025

Beware of recruitment scams using University of Helsinki’s name: Always verify job adverts on official University website

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