Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

The short form username (for example, rkeskiva) is used to log in to the password change service helsinki.fi/salasana.

Services that are logged in to using login.helsinki.fi are logged in using the form username@ad.helsinki.fi (for example, rkeskiva@helsinki.fi).

Eduroam credentials username@helsinki.fi (for example, rkeskiva@ad.helsinki.fi).

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi) though the login is done with the form username@ad.helsinki.fi.

For new University staff and students

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

Wireless networks at the University of Helsinki

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search.

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

Passwords

This guide includes the most important instructions related to passwords. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk. The password linked to the University’s user account is valid for one year at a time. Of course, you can change your password more often for information security reasons.

The password reset application is available at www.helsinki.fi/password

NB! University Mac users should use these instructions to change their password (and avoid several

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Center Services

Technical problems

Status of the IT Services

Current topics

04.08.2025

Laptop Lenders now available on all campuses!

The IT Centre launched the new Laptop Lender service on all campuses in late spring 2025. The service is available to all University degree students and staff members. Please see this bulletin for Laptop Lender locations and instructions.

30.07.2025

Favourite pages feature available in University Wiki from 31 July 2025

The IT Centre will introduce a new favourite pages feature for the University’s Wiki service (wiki.helsinki.fi) from 31 July 2025. There may be short service breaks in the Wiki service while the new feature is being deployed on 31 July at 7:30 AM.

21.07.2025

Simultaneous wiki page editing feature available from 22 July 2025

The IT Centre will introduce a simultaneous editing feature for the University’s Wiki service (wiki.helsinki.fi) wiki pages from 22 July 2025. There may be short service breaks in the Wiki service while the new functionality is being deployed on 22 July at 7:30 AM.

30.06.2025

The IT Security Test for 2025–2026 has been published – you will be reminded by email and Flamma notifications when it’s your turn to take the test

10.06.2025

Short service breaks in network connections at the City Centre Campus on Tuesday, 24 June 2025 and the Meilahti Campus on Wednesday, 25 June 2025

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