Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

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The IT Helpdesk instructions site is piloting cookie management. We recommend that you enable all cookies in order to ensure full use of the site. You can change your consent, if necessary, via the icon at the bottom of the page.

Landing pages

Wireless networks at the University of Helsinki

The University of Helsinki has several wireless networks:

  • HelsinkiUni is a new wireless network for centrally managed university staff Windows laptops. 
     
  • Eduroam is international wireless network for staff, students and members of the eduroam network.
     
  • HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.

Microsoft 365

Sign in https://www.helsinki.fi/office365

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

  • You can log in to nearly all university services using the standard format: username (for example, rkeskiva)
  • eduroam credentials: username@helsinki.fi (for example, rkeskiva@helsinki.fi
  • Microsoft 365 credentials: username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi)

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi)

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of

For new University staff and students

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. You can choose to ask for authentication requests every 90 days per device to avoid receiving the requests continuously. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

Current topics

19.06.2024

A day-long service break in Moodle on Wed 26 June 2024

The Moodle learning environment will be updated on Wednesday 26 June 2024, from 8 AM until 5 PM. During this time, it is not possible to log into Moodle or create new Moodle areas on the course pages. If you have any questions about the updates or the upcoming service break, please contact moodle@helsinki.fi . Further information at the University of Helsinki Moodle-News forum .

13.06.2024

Our new Support for the Accessibility of IT Systems service helps you assess the accessibility of your systems!

Do you have questions about system accessibility requirements and how they affect information systems and their development? Our new Support for the Accessibility of IT Systems service assists University application developers and information system owners assess system accessibility.

10.06.2024

SAP service break on 14 June 2024 from 8 to 10 AM

All University SAP services will be unavailable on 14 June 2024 from 8 to 10 AM. The service break is due to system maintenance and updates. See affected applications below.

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