This accessibility policy applies to the https://helpdesk.it.helsinki.fi service and has been prepared on 26 April 2022 and updated on 30 March 2023. The service is subject to the Act on the Provision of Digital Services, which requires that public network services be accessible.
The accessibility of the service has been assessed by an external expert organisation.
The state of accessibility of the digital service
This website partially fulfils the requirements of WCAG 2.1 level AA. Non-compliance with requirements and applicable exceptions are listed below.
Content and/or functions of the website not yet in compliance with the requirements
Perceivable: Videos that do not fulfil the accessibility requirements
Inaccessible content and its deficiencies
The site has links to third-party videos that do not fulfil the accessibility requirements. The estimated date of correcting the mistakes is 12/2023.
Unfulfilled accessibility requirements
- 1.2.2 Captions (Prerecorded)
- 1.2.1 Audio-only and Video-only (Prerecorded)
Perceivable: Reflow and scaling issues
Inaccessible content and its deficiencies
The elements on the chat window are not displayed correctly when magnifying the site in all browser and device configurations. The service is a partially third-party service and the estimated date of correcting the mistakes is 6/2023.
Unfulfilled accessibility requirements
- 1.4.10 Reflow
Operable: Focus Order
Inaccessible content and its deficiencies
The focus of the site is erroneously placed in the chat window instead of the element requiring first focus on the site. The service is a third-party service and the estimated date of correcting the mistakes is 6/2023.
Unfulfilled accessibility requirements
- 2.4.3 Focus Order
Operable: Keyboard browsing blocked
Inaccessible content and its deficiencies
On Apple mobile devices iOS and iPad, keyboard browsing does not function reliably due to a technical limitation of the browser or the platform. The estimated date of solving the issue is 12/2023.
Unfulfilled accessibility requirements
- Keyboard
Operable: Keyboard Trap
Inaccessible content and its deficiencies
A user using some assistive technologies cannot navigate between the interactive elements of the chat window. The service is a third-party service and the estimated date of correcting the mistakes is 6/2023.
Unfulfilled accessibility requirements
- 2.1.2 No Keyboard Trap
Understandable: Error Identification
Inaccessible content and its deficiencies
Missing error message in the form field of the chat window. A third-party service with the estimated date of correcting the mistakes in 6/2023.
Unfulfilled accessibility requirements
- 3.3.1 Error Identification
Reliable: Incompletely named buttons
Inaccessible content and its deficiencies
The button to close the chat window has not been named. All the filter buttons on the search results page are named "Open dropdown". The services are provided by a third party. The estimated date of correcting the mistakes is 6/2023 for the chat and 12/2023 for the search results.
Unfulfilled accessibility requirements
- 4.1.2 Name, Role, Value
Reliable: Unnamed form fields
Inaccessible content and its deficiencies
All the filter buttons on the search results page are named "Open dropdown". The service provided by a third party. The estimated date of correcting the mistakes is 12/2023.
Unfulfilled accessibility requirements
- 4.1.2 Name, Role, Value
Reliable: Keyboard Trap
Inaccessible content and its deficiencies
A user using some assistive technologies cannot navigate between the interactive elements of the chat window. The service is a third-party service and the estimated date of correcting the mistakes is 6/2023.
Unfulfilled accessibility requirements
- 4.1.2 Name, Role, Value
Preparing the accessibility policy
This accessibility policy was prepared on 26 April 2022 and updated on 30 March 2023.
The policy is based on an assessment on the website’s compliance with the law conducted by an external expert organisation.
Accessibility feedback
You are entitled to report failings and request equivalent versions of content that is not accessible to you:
- You can send feedback regarding technical accessibility of the service via e-mail atk-tiedotus+saavutettavuus@helsinki.fi
- You can send feedback regarding the accessibility of content via e-mail atk-tiedotus+saavutettavuus@helsinki.fi
- You can request for equivalent versions of content via e-mail atk-tiedotus+saavutettavuus@helsinki.fi
The regulatory authority
If you notice any accessibility issues on the site, please first provide feedback to the administrator of the website, according to the above instructions. Responding may take up to 14 days. If you are not satisfied with the reply or you receive no reply within two weeks, you can send feedback to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland gives detailed instructions on how to file a complaint and how they are processed.
Contact information of the regulatory authority
Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
telephone number switchboard +358 295 016 000
Accessibility support
The University of Helsinki aims to guarantee the accessibility of its websites according to the Act on the Provision of Digital Services 306/2019.
We offer IT support for those users among university employees and students for whom our digital services are not accessible. The contact information is available at https://helpdesk.it.helsinki.fi/en.
Site publication details
The instructions site of the University of Helsinki IT-Helpdesk was published in June 2016 and it is subject to legal accessibility requirements starting on 23 September 2020.
This website was updated on 31 March 2022 after considerable changes.