This accessibility policy applies to the https://helpdesk.it.helsinki.fi service and has been prepared on 26 April 2022 and updated on 11 June 2026. The service is subject to the Act on the Provision of Digital Services, which requires that public network services be accessible.
The accessibility of the service has been assessed by an external expert organisation.
The state of accessibility of the digital service
This website partially fulfils the requirements of WCAG 2.1 level AA. Non-compliance with requirements and applicable exceptions are listed below.
Inaccessible content
The website does not yet fully comply with the requirements
Perceivable: Issues with the chat component
Inaccessible content and its deficiencies
The content of the chat component consists of text content and buttons. For screen readers, the chat content is not structured, and no semantic context has been given to the bot's reply buttons. When the chat button is pressed, the focus does not move to the input field of the chat window that opens and the user is not notified of the window that opens.
Accessibility requirements that are not met
- 1.3.1 Info and relationships
Operable: Keyboard navigation of the tab component
Inaccessible content and its deficiencies
The tab component cannot be navigated using the keyboard. In practice, this means that assistive technology utilising a keyboard interface cannot access the detailed instructions or video tutorial.
Accessibility requirements that are not met
- 2.1.1 Keyboard
Perceivable and robust: Role and state of the tab component
Inaccessible content and its deficiencies
The tabs are programmatically a list of links, which gives a false impression of their functionality, for example when using a screen reader. The site also refers to the “Detailed help” tab, in which case it refers solely to the visual features of the component.
Accessibility requirements that are not met
- 1.3.1 Info and Relationships
- 1.3.3 Sensory Characteristics
- 4.1.2 Name, Role, Value
Perceivable and understandable: Labelling of links opening in a new tab
Inaccessible content and its deficiencies
Icons indicating that a page opens in a new tab have no text equivalents, so the information is not conveyed programmatically to assistive technologies. In some cases, information about opening in a new tab is available in text form, but it is not part of the link or is located separately from the link in the reading order.
Links that open in a new tab are not consistently marked with a visual arrow in all cases. For example, arrows are missing from links at the start of some instructions, but they are present on links in the Quick help and Detailed help tabs.
Accessibility requirements that are not met
- 1.1.1 Non-text Content
- 1.3.2 Meaningful Sequence
- 3.2.4 Consistent Identification
Perceivable: The site’s heading structure
Inaccessible content and its deficiencies
The heading structure used on the site does not fully comply with the WCAG accessibility standard’s requirements regarding hierarchy and logic. In some places, the H3 heading level has been used instead of the H2 level. For example, the heading “Related instructions” is at H3 level, although it should be at H2 level.
Accessibility requirements that are not met
- 1.3.1 Info and Relationships
Other observations
In full-width view, the links in the table of contents are displayed in two columns, but they are ordered from left to right rather than by column. This may be difficult for users to grasp.
Content from other systems
The network services contain content imported from other systems, and their accessibility deficiencies originate from the original system.
Preparing the accessibility policy
This accessibility policy was prepared on 26 April 2022 and updated on 11 June 2026.
The policy is based on an assessment on the website’s compliance with the law conducted by an external expert organisation.
Accessibility feedback
You are entitled to report failings and request equivalent versions of content that is not accessible to you:
- You can send feedback regarding technical accessibility of the service via e-mail atk-tiedotus+saavutettavuus@helsinki.fi
- You can send feedback regarding the accessibility of content via e-mail atk-tiedotus+saavutettavuus@helsinki.fi
- You can request for equivalent versions of content via e-mail atk-tiedotus+saavutettavuus@helsinki.fi
The regulatory authority
If you notice any accessibility issues on the site, please first provide feedback to the administrator of the website, according to the above instructions. Responding may take up to 14 days. If you are not satisfied with the reply or you receive no reply within two weeks, you can send feedback to the Finnish Transport and Communications Agency Traficom. The website of the Traficom gives detailed instructions on how to file a complaint and how they are processed.
Contact information of the regulatory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000
Accessibility support
The University of Helsinki aims to guarantee the accessibility of its websites according to the Act on the Provision of Digital Services 306/2019.
We offer IT support for those users among university employees and students for whom our digital services are not accessible. The contact information is available at https://helpdesk.it.helsinki.fi/en.
Site publication details
The instructions site of the University of Helsinki IT-Helpdesk was published in June 2016 and it is subject to legal accessibility requirements starting on 23 September 2020.
This website was updated on 25 November 2024 after considerable changes.