This accessibility policy applies to the https://helpdesk.it.helsinki.fi service and has been prepared on 26 April 2022 and updated on 30 April, 2025. The service is subject to the Act on the Provision of Digital Services, which requires that public network services be accessible.
The accessibility of the service has been assessed by an external expert organisation.
The state of accessibility of the digital service
This website partially fulfils the requirements of WCAG 2.1 level AA. Non-compliance with requirements and applicable exceptions are listed below.
Inaccessible content
The website is not yet fully compliant.
Perceivable: Reflow and scaling issues
Inaccessible content and its deficiencies
The interactive elements of the chat window are not parsed correctly in mobile browsers. The same applies to the Open widget button and body texts. The service is a partially third-party service.
Accessibility requirements that are not met
- 1.4.10 Responsiveness
Perceivable: Issues with the chat component
Inaccessible content and its deficiencies
The content of the chat component consists of text content and buttons. For screen readers, the chat content is not structured, and no semantic context has been given to the bot's reply buttons. When the chat button is pressed, the focus does not move to the input field of the chat window that opens and the user is not notified of the window that opens.
Accessibility requirements that are not met
- 1.3.1 Info and relationships
Reliable: Unnamed form fields
Inaccessible content and its deficiencies
All the filter buttons on the search results page are named "Open dropdown". The service provided by a third party.
Accessibility requirements that are not met
4.1.2 Name, role, value
Reliable: Incompletely named buttons
Inaccessible content and its deficiencies
The site has an Open widget button that opens the cookie settings. The cookie settings window is closed the by clicking the Close widget button.
Accessibility requirements that are not met
- 4.1.2 Name, role, value
Content from other systems
The network services contain content imported from other systems, and their accessibility deficiencies originate from the original system.
Preparing the accessibility policy
This accessibility policy was prepared on 26 April 2022 and updated on 30 April 2025.
The policy is based on an assessment on the website’s compliance with the law conducted by an external expert organisation.
Accessibility feedback
You are entitled to report failings and request equivalent versions of content that is not accessible to you:
- You can send feedback regarding technical accessibility of the service via e-mail atk-tiedotus+saavutettavuus@helsinki.fi
- You can send feedback regarding the accessibility of content via e-mail atk-tiedotus+saavutettavuus@helsinki.fi
- You can request for equivalent versions of content via e-mail atk-tiedotus+saavutettavuus@helsinki.fi
The regulatory authority
If you notice any accessibility issues on the site, please first provide feedback to the administrator of the website, according to the above instructions. Responding may take up to 14 days. If you are not satisfied with the reply or you receive no reply within two weeks, you can send feedback to the Finnish Transport and Communications Agency Traficom. The website of the Traficom gives detailed instructions on how to file a complaint and how they are processed.
Contact information of the regulatory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000
Accessibility support
The University of Helsinki aims to guarantee the accessibility of its websites according to the Act on the Provision of Digital Services 306/2019.
We offer IT support for those users among university employees and students for whom our digital services are not accessible. The contact information is available at https://helpdesk.it.helsinki.fi/en.
Site publication details
The instructions site of the University of Helsinki IT-Helpdesk was published in June 2016 and it is subject to legal accessibility requirements starting on 23 September 2020.
This website was updated on 25 November 2024 after considerable changes.