Accessibility report

This accessibility policy applies to the https://helpdesk.it.helsinki.fi service and has been prepared on 26 April 2022. The service is subject to the Act on the Provision of Digital Services, which requires that public network services be accessible.
The accessibility of the service has been assessed by an external expert organisation.

The state of accessibility of the digital service

This website partially fulfils the requirements of WCAG 2.1 level AA. Non-compliance with requirements and applicable exceptions are listed below.

Content and/or functions of the website not yet in compliance with the requirements

Perceivable: Videos that do not fulfil the accessibility requirements

Inaccessible content and its deficiencies
The site has links to third-party videos that do not fulfil the accessibility requirements. The estimated date of correcting the mistakes is 12/2022.
Unfulfilled accessibility requirements

  • 1.2.2 Captions (Prerecorded)
  • 1.2.1 Audio-only and Video-only (Prerecorded)

Perceivable: Reflow and scaling issues

Inaccessible content and its deficiencies
The elements on the site (such as the chat window) are not displayed correctly when magnifying the site in all browser and device configurations.  The service is a partially third-party service and the estimated date of correcting the mistakes is 6/2022.
Unfulfilled accessibility requirements

  • 1.4.10 Reflow

Operable: Focus Order

Inaccessible content and its deficiencies
The focus of the site is erroneously placed in the chat window instead of the element requiring first focus on the site. The service is a third-party service and the estimated date of correcting the mistakes is 6/2022.
Unfulfilled accessibility requirements

  • 2.4.3 Focus Order

Operable: Keyboard browsing blocked

Inaccessible content and its deficiencies
On Apple mobile devices iOS and iPad, keyboard browsing does not function reliably due to a technical limitation of the browser or the platform. The estimated date of solving the issue is 12/2022.
Unfulfilled accessibility requirements

  • Keyboard

Operable: Keyboard Trap

Inaccessible content and its deficiencies
A user using some assistive technologies cannot navigate between the interactive elements of the website (such as the chat window). The service is a third-party service and the estimated date of correcting the mistakes is 6/2022.
Unfulfilled accessibility requirements

  • 2.1.2 No Keyboard Trap

Understandable: Error Identification

Inaccessible content and its deficiencies
Missing error message in the form field of the chat window. A third-party service with the estimated date of correcting the mistakes in 6/2022.
Unfulfilled accessibility requirements

  • 3.3.1 Error Identification

Reliable: Incompletely named buttons

Inaccessible content and its deficiencies
The button to close the chat window has not been named. All the filter buttons on the search results page are named "Open dropdown". The services are provided by a third party. The estimated date of correcting the mistakes is 6/2022 for the chat and 12/2022 for the search results.
Unfulfilled accessibility requirements

  • 4.1.2 Name, Role, Value

Reliable: Unnamed form fields

Inaccessible content and its deficiencies
All the filter buttons on the search results page are named "Open dropdown". The service provided by a third party. The estimated date of correcting the mistakes is 12/2022.
Unfulfilled accessibility requirements

  • 4.1.2 Name, Role, Value

Reliable: Keyboard Trap

Inaccessible content and its deficiencies
A user using some assistive technologies cannot navigate between the interactive elements of the website (such as the chat window). The service is a third-party service and the estimated date of correcting the mistakes is 6/2022. 
Unfulfilled accessibility requirements

  • 4.1.2 Name, Role, Value

 

Preparing the accessibility policy

This accessibility policy was prepared on 26 April 2022. 
The policy is based on an assessment on the website’s compliance with the law conducted by an external expert organisation.

Accessibility feedback

You are entitled to report failings and request equivalent versions of content that is not accessible to you:

The regulatory authority

If you notice any accessibility issues on the site, please first provide feedback to the administrator of the website, according to the above instructions. Responding may take up to 14 days. If you are not satisfied with the reply or you receive no reply within two weeks, you can send feedback to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland gives detailed instructions on how to file a complaint and how they are processed. 

Contact information of the regulatory authority 

Regional State Administrative Agency of Southern Finland 
Accessibility Supervisory Unit 
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
telephone number switchboard +358 295 016 000 

Accessibility support

The University of Helsinki aims to guarantee the accessibility of its websites according to the Act on the Provision of Digital Services 306/2019. 
We offer IT support for those users among university employees and students for whom our digital services are not accessible. The contact information is available at https://helpdesk.it.helsinki.fi/en.

Site publication details

The instructions site of the University of Helsinki IT-Helpdesk was published in June 2016 and it is subject to legal accessibility requirements starting on 23 September 2020. 
This website was updated on 31 March 2022 after considerable changes.

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