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A
Showing instructions starting with letter A
Acquisition of F-Secure software on home devices
Information security
Activating a new username
User account
Adding a new account – Outlook 2013
Office 365
Adding captions to videos
Collaboration and publication
Administrator privileges (admin privileges)
Computer and printing
Workstation service
Adobe ID and using Adobe software
Other instructions
Alumni email address
E-mail
Always on VPN (AoVPN)
Networks
Applying for a user role in the HERO system
Networks
Applying for access rights
User account
AVD virtual desktop (Azure Virtual Desktop)
Other instructions
B
Showing instructions starting with letter B
Backups of home and group directories (Windows 10)
Group storage space
Basic settings and functions of Majordomo
E-mail
Best practices of the remote facilitation tool Mural
Other instructions
Blocking unwanted messages in Majordomo
E-mail
Booking a meeting room (Outlook)
Office 365
Borrowing a licence in SPSS software
Software
Browsers
Logging and connections
C
Showing instructions starting with letter C
Centrally maintained workstations: University menu and HY folder
Software download center
Certificates
Logging and connections
Changing a default program (Windows 10)
Other instructions
Changing a forgotten password
Logging and connections
Support and guidance
Changing a language in Google Chrome
Other instructions
Changing of printing permissions
Printing
Changing the default printer (Windows 10)
Printing
Changing the language of the user interface (Office 2019)
Software
Changing the password online
User account
Changing the settings of the PuTTY software
Software
Check e-mail redirecting rules
Information security
Office 365
Checklist for organising Zoom meetings
Video conferencing
Clearing browser cache
Support and guidance
Colour Printing And Paper Sizes With Smartcard Multi-Function Printers
Printing
Confidential e-mail
Information security
E-mail
Connecting the home directory (Z drive) on Cubbli laptops
Personal storage space
Workstation service
Connecting to a group disk space with your home computer
Computer and printing
Contact persons and information in IT matters
User account
Other instructions
Copying bookmarks in different browsers
Software
Correcting a student roaming profile
Workstation service
Creating and modifying PDF files (PDF-Tools)
Software
Cryptomator
Information security
Cubbli at the University of Helsinki
Workstation service
Cubbli keyring
Software
Cubbli: Using the Office 365 calendar
Office 365
D
Showing instructions starting with letter D
Data security software
Information security
Deleting files safely
Saving and sharing
Information security
Directing e-mail away from Office 365
E-mail
Download Centre
Software download center
E
Showing instructions starting with letter E
E-lomake online form
Other instructions
E-mail printing
Printing
E-mail
E-mail programs
E-mail
Eduroam in Cubbli
Logging and connections
Eduroam in the Windows 10 computers
Networks
Eduroam on Android devices
Logging and connections
Mobile devices
Eduroam on iOS devices (iPhone and iPad)
Networks
Mobile devices
Eduroam troubleshooting
Networks
Other instructions
Eduroam: Centrally administered computers
Networks
Computer and printing
Elisa Ring management tool
Mobile devices
Encryption of confidential attachments
Information security
E-mail
Establishing a secure connection at the university
Logging and connections
Networks
Establishing an OpenVPN connection with an Android device
Logging and connections
Networks
Establishing an OpenVPN connection with iOS devices
Networks
Expiration of user accounts
User account
Extracting a zip file
Saving and sharing
F
Showing instructions starting with letter F
F-Secure Client Security and Browsing Protection
Information security
File management in the VDI environment
Workstation service
Flamma workgroups
Saving and sharing
Wiki and Flamma's working groups
Force reloading a web page
Software
Forwarding BOUNCE messages
E-mail
Freeing space in a full profile folder
Workstation service
Funet FileSender
Funet filesender
G
Showing instructions starting with letter G
General guidelines to setting up smartphones for use at the University of Helsinki
Mobile devices
Information security
General information on mobile devices
Mobile devices
GnuPG – general information on encryption methods
Information security
GnuPG: Backing up the keys
Information security
GnuPG: Creating a new key pair
Information security and cloud services
Information security
GnuPG: Decryption and verifying signatures
Information security and cloud services
GnuPG: Encrypting and signing files
Information security and cloud services
GnuPG: Encrypting and signing on the clipboard
Information security
GnuPG: Encrypting e-mail and files
Information security
Collaboration and publication
GnuPG: Importing or retrieving keys to your key ring
Information security
GnuPG: Sharing a public key
Information security
Group management tool IAM
Other instructions
Saving and sharing
Group storage space
Group storage space
Guides to the different situations
Instructions
H
Showing instructions starting with letter H
Help functions of the Canon multi-function printers
Printing
HelsinkiUni Guest visitor network
Networks
HelsinkiUni network
Networks
Home directory (Mac)
Personal storage space
Home directory (z drive) in the university network (Windows)
Personal storage space
How to activate Office 2019 software on the university’s Mac computers
Office 365
How to contact IT Helpdesk
Helpdesk
How to install and use the eduroam network on Macs
Networks
How To Install The Eduroam Network On A Windows Home Computer
Networks
How to take Multifactor Authentication into use
Cloud services
Information security
How to use and manage MFA methods
Cloud services
Information security
How to use Helpdesk site
Support and guidance
Helpdesk
Instructions
HY Assistant tool
Support and guidance
HY-VPN – Checking functionality and errors (Linux)
Logging and connections
I
Showing instructions starting with letter I
ID Point
User account
Helpdesk
Identification on Canon multi-function printers
Printing
Information security in video conferences
Video conferencing
Information security of Android devices
Mobile devices
Information security of mobile devices
Mobile devices
Information security and cloud services
Installation of the university's Mac software
Software
Workstation service
Installation of Tunnelblick on Mac (OpenVPN)
Networks
Installing a Canon printer
Printing
Installing a new printer (Windows 7 and 10)
Printing
Installing Outlook 2013 on a home computer
Cloud services
Office 365
E-mail
Installing software in Cubbli
Saving and sharing
Computer and printing
Installing the HYAD_ROOT_CA certificate on a Windows computer
Logging and connections
Installing the VMware client software
Workstation service
Instant message service Jabber
Collaboration and publication
Instant message software Pidgin
Logging and connections
Software
Instructions for changing computer
Workstation service
Instructions for completing the username application form
User account
Instructions for errors conditions you may encounter while printing
Printing
Instructions for the local Office 365 service
Office 365
E-mail
Instructions on how to activate a new account
User account
i
Showing instructions starting with letter i
iPad and iPhone: Information security
Mobile devices
Information security
K
Showing instructions starting with letter K
KeePass - password management software
Workstation service
L
Showing instructions starting with letter L
Laptop reset button
Workstation service
Lenovo computers and issues related to them
Workstation service
Limited user account
User account
Linux
Other instructions
Workstation service
Logging in and out and switching users
Computer and printing
Workstation service
M
Showing instructions starting with letter M
Mac in the University of Helsinki
Workstation service
Mac user: This is the easiest way to change your password!
Workstation service
Mail program instructions (Mac)
E-mail
Mailing list
E-mail
Majordomo: Administration of e-mail lists at the university
E-mail
Majordomo: Approving e-mails to a moderated e-mail list
E-mail
Majordomo: Mailing lists’ basic use
E-mail
Managing files (Windows 10)
Saving and sharing
Mapping your home page directory to a network drive (Win 10)
Saving and sharing
Mapping your www home page directory to a network drive (Cubbli)
Collaboration and publication
MFA – Multifactor Authentication with Microsoft Authenticator
Logging and connections
Computer and printing
Information security
Microsoft Add-ins
Software
Microsoft Office 365 Message Encryption
Information security
Mobile access point
Networks
Mobile devices: Android
Mobile devices
Mobile devices: iPad and iPhone
Mobile devices
Moving and archiving wiki spaces
Wiki and Flamma's working groups
Multi-factor Authentication (MFA) in e-mail applications
Cloud services
Information security
Multifactor Authentication (MFA) – Frequently asked questions
Cloud services
Information security
Multifactor Authentication (MFA) – My login information
Logging and connections
N
Showing instructions starting with letter N
Network printers and their settings on university Mac
Printing
Network services provided by the University
Other instructions
Wiki and Flamma's working groups
Night access keys
Other instructions
Note on the use of attachments
E-mail
O
Showing instructions starting with letter O
Office 365 FAQ
Office 365
Office 365 in a nutshell
Cloud services
Office 365
Office 365: Adding a shared mailbox to Outlook
Office 365
E-mail
Office 365: Adding an iPhone & iPad account
Mobile devices
Office 365
Office 365: How to display header information in messages
Office 365
E-mail
Office 365: Implementation
Office 365
Office 365: OneDrive for Business
O365 Onedrive for business
Cloud services
Office 365
Office 365: Ordering a mailbox
Office 365
Office 365: Ordering shared resources
E-mail
Office 365: Remote wiping of a mobile device
Mobile devices
Office 365
Office 365: Rights to shared mailboxes
Office 365
E-mail
Office 365: Shared mailboxes and calendars
Office 365
E-mail
Office 365: storing and deleting messages
Office 365
E-mail
Office 365: Using a shared mailbox
Cloud services
Office 365
E-mail
Office applications in the browser
Collaboration and publication
Office for Home Use
Cloud services
Old page redirects removed
Other instructions
OneNote
Office 365
Cloud services
Online videos
Collaboration and publication
OpenVPN on university’s Windows computers
Networks
OpenVPN on your home computer (Windows 10)
Networks
Outlook 2013: Settings
E-mail
OUTLOOK 2016 (WINDOWS): ADDING AN OFFICE 365 ACCOUNT TO YOUR HOME COMPUTER
E-mail
Outlook 2016: Creating a mail account on a University computer (Windows)
E-mail
Outlook 2019: Automatic replies
Office 365
Outlook 2019: Backup copying
Office 365
E-mail
Outlook 2019: Calendar
Office 365
Outlook 2019: E-mail
E-mail
Outlook for Android devices
Office 365
Outlook for iOS devices
Mobile devices
Office 365
Outlook Web App: Automatic replies
Cloud services
Office 365
Outlook: How to restart adding an e-mail account (Windows)
Office 365
E-mail
Outlook: Reporting junk mail and phishing
Cloud services
E-mail
OWA (Outlook Web App): Basic use of e-mail
Office 365
E-mail
OWA (Outlook Web App): Booking a meeting room
Office 365
OWA (Outlook Web App): Browser e-mail
E-mail
OWA (Outlook web App): Calendar
Office 365
OWA (Outlook Web App): Error message after migration to the cloud
Office 365
OWA (Outlook Web App): Reporting junk mail
E-mail
OWA (Outlook Web App): Settings
Office 365
P
Showing instructions starting with letter P
Participating in a Zoom meeting
Video conferencing
Password encryption of an Office file
Information security
Office 365
Passwords
User account
Personal home pages
Collaboration and publication
Phishing aka. scam emails
Information security
Pop-ups do not open – Mozilla Firefox (Windows)
Software
Pop-ups do not open (Mozilla Firefox, Mac)
Software
PowerPoint: How to update old presentation with new theme (Windows)
Software
Office 365
Prerequisites for a strong password
User account
Previous versions of files and folders
Saving and sharing
Print in City
Other instructions
Printing balance
Printing
Printing mailing labels (Word 2019)
Other instructions
Printing to the Canon multi-function printers
Printing
Private browser window (so-called Incognito mode)
Other instructions
Public websites
Collaboration and publication
PuTTY - connecting to a Linux computer
Software
R
Showing instructions starting with letter R
Recommendations for IAM groups
Other instructions
Saving and sharing
Collaboration and publication
Recycling and removal of IT devices in the University of Helsinki
Computer and printing
Workstation service
Remote access to home and group directory (Mac)
Personal storage space
Group storage space
Remote access to the home directory (Z drive) from a Windows computer
Logging and connections
Remote access to university services
Instructions
Remote support service Bomgar (Firefox)
Workstation service
Support and guidance
Removing an account in Outlook
E-mail
Restoring an expired access right
User account
Ryhti - Group Disk Space Management
Other instructions
S
Showing instructions starting with letter S
S/MIME encryption
Information security
S/MIME for Mac
Information security
SAP: Common problem situations
Other instructions
SAP: Pop-up windows do not open (Safari, Mac)
Software
SAP: Pop-up windows won't open (Chrome, Windows)
Software
SAP: Pop-ups do not open (Chrome, Windows)
Software
Saving files (Windows)
Saving and sharing
Scanning the computer for viruses
Information security
Scanning to e-mail
Printing
ScreenPal (former Screencast-O-Matic)
Video conferencing
Self-service: E-mail
E-mail
Self-service: Printing
Printing
Self-service: Software
Software
Self-service: Studying and databases
Other instructions
Self-service: User accounts and passwords
User account
Server fingerprints
Other instructions
Service addresses
E-mail
Setting up an encrypted flash drive
Saving and sharing
Setting up the home disk (Z drive) and group disk space (P drive) on a Cubbli and Ubuntu computers
Logging and connections
Personal storage space
Group storage space
Setting your home page folder as a network drive (Mac)
Collaboration and publication
Software Center
Software
Spam - FAQ
Information security
E-mail
Special page numbering cases (Word 2019)
Software
Storage
Saving and sharing
Workstation service
Study rooms for everyone to use
Office 365
Surprised by a service break you had not heard of?
Office 365
Switching from a roaming profile to a local profile
Workstation service
Synchronising different calendars
Collaboration and publication
Synchronising Google calendar entries to the Office 365 calendar
Office 365
T
Showing instructions starting with letter T
Teaching in the IT teaching facilities
Other instructions
Teams - best practices
Office 365
Teams and Planner
Office 365
The secure use of smartphones (general guidelines)
Mobile devices
Information security and cloud services
The validity period of access rights and its extension
User account
Thunderbird – Deployment and settings
E-mail
Transferring files between Windows and Unix (WinSCP)
Software
U
Showing instructions starting with letter U
Umpio storage space
Saving and sharing
Unitube
Unitube
Unitube FAQ
Unitube
Unitube Lecture Recording Rooms
Unitube
Unitube Uploader
Unitube
Upgrading the Office 365 licence level
Office 365
Use of the PDF-XChange Editor
Computer and printing
Usernames and access rights
User account
Using a Cubbli workstation on a home computer
Logging and connections
Saving and sharing
Using an encrypted flash drive
Information security
Using an encrypted flash drive
Saving and sharing
Using an encrypted flash drive: general instructions
Saving and sharing
Using the common computer facilities
Instructions
Using the home directory on Linux (z drive)
Networks
Using the login services
Logging and connections
Using university PowerPoint and Word templates in applications
Software
Using VPN software in Cubbli
Computer and printing
Utility software
Instructions
V
Showing instructions starting with letter V
VDI connection for university Windows 10 desktop computers
Other instructions
Workstation service
VDI terminals
Workstation service
Video communications
Video conferencing
Virtual desktop – Cubbli
Software
Virtual desktops (VDI)
Workstation service
Visitors at the department
Helpdesk
Instructions
W
Showing instructions starting with letter W
Watch out for scammers
Information security
E-mail
Webinar and Large Meeting functions in Zoom
Video conferencing
Welcome as a user of the university information system
User account
When going aboard
Helpdesk
Instructions
When starting your studies
Other instructions
Instructions
When there are changes in your details
User account
When you have changed your password
Other instructions
Windows 10 version update
Workstation service
Windows workstations
Workstation service
X
Showing instructions starting with letter X
X windowing with Xming
Software
Xabber
Mobile devices
Software
Collaboration and publication
Y
Showing instructions starting with letter Y
Yammer
Office 365
Z
Showing instructions starting with letter Z
Zoom
Video conferencing
Zoom FAQ
Other instructions