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A
Showing instructions starting with letter A
Accessibility instructions for product owners
Other instructions
Accessibility testing with screen readers
Other instructions
Acquisition of F-Secure software on home devices
Information security
Activating student user account
User account
Adding captions to videos
Collaboration and publication
Administrator privileges (admin privileges)
Computer and printing
Workstation service
Adobe ID and using Adobe software
Other instructions
Alumni email address
E-mail
Always on VPN (AoVPN)
Networks
Applying for a user role in the HERO system
Networks
Applying for access rights
User account
Atlas.ti licence activation
Software
AVD virtual desktop (Azure Virtual Desktop)
Other instructions
B
Showing instructions starting with letter B
Backups of home and group directories (Windows 10)
Group storage space
Basic settings and functions of Majordomo
E-mail
Basic use of XWiki and how to create a wiki site
Wiki and Flamma's working groups
Best practices of the remote facilitation tool Mural
Other instructions
Blocking unwanted messages in Majordomo
E-mail
Booking a meeting room (Outlook)
Microsoft 365
Borrowing a licence in SPSS software
Software
Browsers
Logging and connections
C
Showing instructions starting with letter C
Changing a default program (Windows 10)
Other instructions
Changing a forgotten password
Logging and connections
Support and guidance
Changing a language in Google Chrome
Other instructions
Changing of printing permissions
Printing
Changing the browser home page
Software
Changing the default printer (Windows 10)
Printing
Changing the password online
User account
Changing the settings of the PuTTY software
Software
Check e-mail redirecting rules
Information security
Microsoft 365
Checklist for organising Zoom meetings
Video conferencing
Clearing browser cache
Support and guidance
Confidential e-mail
Information security
E-mail
Connecting to a group disk space with your home computer
Computer and printing
Connecting to and remotely accessing a home or group disk space (Mac)
Personal storage space
Group storage space
Contact persons and information in IT matters
User account
Other instructions
Copying bookmarks in different browsers
Software
Correcting a student roaming profile
Workstation service
Creating a PDF/A file
Saving and sharing
Creating and modifying PDF files (PDF-Tools)
Software
Cryptomator
Information security
Cubbli at the University of Helsinki
Other instructions
CurreChat
Cloud services
D
Showing instructions starting with letter D
Deleting files safely
Saving and sharing
Information security
Deployment and safe use of mobile devices
Information security
Information security and cloud services
Directing e-mail away from Microsoft 365
E-mail
Download Centre
Software download center
E
Showing instructions starting with letter E
E-lomake questionnaire application
Other instructions
E-mail programs
E-mail
Eduroam in the Windows 10 computers
Networks
Eduroam on Android devices
Logging and connections
Mobile devices
Eduroam on iOS devices (iPhone and iPad)
Networks
Mobile devices
Eduroam troubleshooting
Networks
Other instructions
Eduroam: Centrally administered computers
Networks
Computer and printing
Elisa Ring management tool
Mobile devices
Encryption of confidential attachments
Information security
E-mail
Establishing a secure connection at the university
Logging and connections
Networks
Establishing an OpenVPN connection with an Android device
Logging and connections
Networks
Establishing an OpenVPN connection with iOS devices
Networks
Expiration of user accounts
User account
Extracting a zip file
Saving and sharing
F
Showing instructions starting with letter F
F-Secure Client Security and Browsing Protection
Information security
File management in the VDI environment
Workstation service
Flamma workgroups
Saving and sharing
Wiki and Flamma's working groups
Force reloading a web page
Software
Forwarding BOUNCE messages
E-mail
Freeing space in a full profile folder
Workstation service
Funet FileSender
Funet filesender
G
Showing instructions starting with letter G
Generative AI at the University
Cloud services
GnuPG – general information on encryption methods
Information security
GnuPG: Backing up the keys
Information security
GnuPG: Creating a new key pair
Information security and cloud services
Information security
GnuPG: Decryption and verifying signatures
Information security and cloud services
GnuPG: Encrypting and signing files
Information security and cloud services
GnuPG: Encrypting and signing on the clipboard
Information security
GnuPG: Encrypting e-mail and files
Information security
Collaboration and publication
GnuPG: Importing or retrieving keys to your key ring
Information security
GnuPG: Sharing a public key
Information security
Granting permissions to programs in macOS
Software
Instructions
Group disk space
Group storage space
Group management tool IAM
Other instructions
Saving and sharing
H
Showing instructions starting with letter H
HelsinkiUni Guest visitor network
Networks
HelsinkiUni network
Networks
Home directory (Mac)
Personal storage space
Home directory (z drive) in the university network (Windows)
Personal storage space
How to activate Office software on the university’s Mac computers
Microsoft 365
How to contact IT Helpdesk
IT-Helpdesk
How to install and use the eduroam network on Macs
Networks
How To Install The Eduroam Network On A Windows Home Computer
Networks
How to take Multifactor Authentication into use
Cloud services
Information security
How to use and manage MFA methods
Cloud services
Information security
How to use Helpdesk site
Support and guidance
IT-Helpdesk
Instructions
HY Assistant tool
Support and guidance
HY-VPN – Checking functionality and errors (Linux)
Logging and connections
I
Showing instructions starting with letter I
ID Point
User account
IT-Helpdesk
Information security in video conferences
Video conferencing
Information security software
Information security
Installation of the university's Mac software
Software
Workstation service
Installation of Tunnelblick on Mac (OpenVPN)
Networks
Installing a new printer (Windows 7 and 10)
Printing
Installing Outlook 2013 on a home computer
Cloud services
Microsoft 365
E-mail
Installing the HYAD_ROOT_CA certificate on a Windows computer
Logging and connections
Installing the VMware client software
Workstation service
Instant message service Jabber
Collaboration and publication
Instant message software Pidgin
Logging and connections
Software
Instructions for changing computer
Workstation service
Computer and printing
Instructions for completing the username application form
User account
Instructions on how to activate a new account
User account
Is your account reset or locked for security reasons? Do the following!
Logging and connections
i
Showing instructions starting with letter i
iPad and iPhone: Information security
Mobile devices
Information security
K
Showing instructions starting with letter K
KeePass - password management software
Workstation service
L
Showing instructions starting with letter L
Laptop Lender
Workstation service
Computer and printing
Laptop reset button
Workstation service
Lenovo computers and issues related to them
Workstation service
Limited user account
User account
Linux
Other instructions
Workstation service
Logging in and out and switching users
Computer and printing
Workstation service
Long-term storage of research data at the University of Helsinki
Saving and sharing
M
Showing instructions starting with letter M
Mac in the University of Helsinki
Workstation service
Mac user: How to change your password!
Workstation service
Mail program instructions (Mac)
E-mail
Mailing list
E-mail
Majordomo: Administration of e-mail lists at the university
E-mail
Majordomo: Approving e-mails to a moderated e-mail list
E-mail
Majordomo: Mailing Lists’ Basic Use
E-mail
Managing files (Windows 10)
Saving and sharing
Mapping your home page directory to a network drive (Win 10)
Saving and sharing
MFA – Multifactor Authentication with Microsoft Authenticator
Logging and connections
Computer and printing
Information security
Microsoft 365 FAQ
Microsoft 365
Microsoft 365 for Home Use
Cloud services
Microsoft 365 in a nutshell
Cloud services
Microsoft 365
Microsoft 365 Message Encryption
Information security
Microsoft 365: Adding a shared mailbox to Outlook
Microsoft 365
E-mail
Microsoft 365: Changing the language of the user interface
Software
Microsoft 365: How to display header information in messages
Microsoft 365
E-mail
Microsoft 365: Implementation
Microsoft 365
Microsoft 365: OneDrive for Business
OneDrive
Cloud services
Microsoft 365
Microsoft 365: OneNote
Microsoft 365
Cloud services
Microsoft 365: Ordering a mailbox
Microsoft 365
Microsoft 365: Ordering shared resources
E-mail
Microsoft 365: Remote wiping of a mobile device
Mobile devices
Microsoft 365
Microsoft 365: Rights to shared mailboxes
Microsoft 365
E-mail
Microsoft 365: Shared mailboxes and calendars
Microsoft 365
E-mail
Microsoft 365: storing and deleting messages
Microsoft 365
E-mail
Microsoft 365: Teams – best practices
Microsoft 365
Microsoft 365: Teams and Planner
Microsoft 365
Microsoft 365: Using a shared mailbox
Cloud services
Microsoft 365
E-mail
Microsoft Add-ins
Software
Microsoft Copilot at the University of Helsinki
Cloud services
Miro remote facilitation tool
Other instructions
Mobile access point
Networks
Multi-factor Authentication (MFA) in e-mail applications
Cloud services
Information security
Multifactor Authentication (MFA) – Frequently asked questions
Cloud services
Information security
Multifactor Authentication (MFA) – My login information
Logging and connections
N
Showing instructions starting with letter N
Network services provided by the University
Other instructions
Wiki and Flamma's working groups
Night access keys
Other instructions
Note on the use of attachments
E-mail
O
Showing instructions starting with letter O
Office applications in the browser
Collaboration and publication
Old page redirects removed
Other instructions
Online videos
Collaboration and publication
OpenVPN for home computers (Windows 10 & 11)
Networks
OpenVPN on university’s Windows computers
Networks
Outlook (Windows): Adding an account to your home computer
E-mail
Outlook 2013: Settings
E-mail
Outlook 2016: Creating a mail account on a University computer (Windows)
E-mail
Outlook 2019: Automatic replies
Microsoft 365
Outlook 2019: Backup copying
Microsoft 365
E-mail
Outlook 2019: Calendar
Microsoft 365
Outlook 2019: E-mail
E-mail
Outlook for Android devices
Microsoft 365
Outlook for iOS devices
Mobile devices
Microsoft 365
Outlook Web App: Automatic replies
Cloud services
Microsoft 365
Outlook: How to restart adding an e-mail account (Windows)
Microsoft 365
E-mail
Outlook: Reporting junk mail and phishing
Cloud services
E-mail
OWA (Outlook Web App): Basic use of e-mail
Microsoft 365
E-mail
OWA (Outlook Web App): Booking a meeting room
Microsoft 365
Owa (Outlook Web App): Browser E-Mail
E-mail
OWA (Outlook web App): Calendar
Microsoft 365
OWA (Outlook Web App): Reporting junk mail
E-mail
OWA (Outlook Web App): Settings
Microsoft 365
P
Showing instructions starting with letter P
Participating in a Zoom meeting
Video conferencing
Password encryption of an Office file
Information security
Microsoft 365
Personal home pages
Collaboration and publication
Phishing aka. scam emails
Information security
PowerPoint: How to update old presentation with new theme (Windows)
Software
Microsoft 365
Prerequisites for a strong password
User account
Previous versions of files and folders
Saving and sharing
Print in City
Other instructions
Printing mailing labels (Word 2019)
Other instructions
Private browser window (so-called Incognito mode)
Other instructions
Public websites
Collaboration and publication
PuTTY - connecting to a Linux computer
Software
R
Showing instructions starting with letter R
Recommendations for IAM groups
Other instructions
Saving and sharing
Collaboration and publication
Recycling and removal of IT devices in the University of Helsinki
Computer and printing
Workstation service
Remote access to the home directory (Z drive) from a Windows computer
Logging and connections
Remote support service BeyondTrust (Mac)
Workstation service
Support and guidance
Remote support service BeyondTrust (Windows)
Workstation service
Support and guidance
Resetting MFA authentication methods
Logging and connections
Restoring an expired access right
User account
RYHTI 2.0 – Group directory management tool
Group storage space
S
Showing instructions starting with letter S
S/MIME encryption
Information security
S/MIME for Mac
Information security
SAP: Pop-up windows
Other instructions
Saving
Saving and sharing
Workstation service
Saving files (Windows)
Saving and sharing
Scanning to e-mail
Printing
ScreenPal (formerly Screencast-O-Matic)
Video conferencing
Server fingerprints
Other instructions
Service addresses
E-mail
Setting up the home disk (Z drive) and group disk space (P drive) on a Cubbli and Ubuntu computers
Logging and connections
Personal storage space
Group storage space
Setting your home page folder as a network drive (Mac)
Collaboration and publication
SmartCard multi-function printers: Colour printing and other settings in Mac
Printing
Software Center
Software
Spam - FAQ
Information security
E-mail
Special page numbering cases (Word 2019)
Software
Study rooms for everyone to use
Microsoft 365
Subtitle Edit program
Collaboration and publication
Surprised by a service break you had not heard of?
Microsoft 365
Switching from a roaming profile to a local profile
Workstation service
Synchronising different calendars
Collaboration and publication
Synchronising Google calendar entries to the Microsoft 365 calendar
Microsoft 365
T
Showing instructions starting with letter T
Teaching in the IT teaching facilities
Other instructions
The validity period of access rights and its extension
User account
Transferring files between Windows and Unix (WinSCP)
Software
U
Showing instructions starting with letter U
Umpio storage space
Group storage space
Unitube
Unitube
Unitube FAQ
Unitube
Unitube Lecture Recording Rooms
Unitube
Unitube Uploader
Unitube
University menu and HY folder
Software download center
Computer and printing
Upgrading the Microsoft 365 licence level
Microsoft 365
Use of the PDF XChange Editor
Computer and printing
Using a Cubbli workstation on a home computer
Logging and connections
Saving and sharing
Using an encrypted flash drive: general instructions
Saving and sharing
Using the common computer facilities
Instructions
Using the login services
Logging and connections
Using university PowerPoint and Word templates in applications
Software
Utility software
Instructions
V
Showing instructions starting with letter V
VDI connection for university Windows 10 desktop computers
Other instructions
Workstation service
VDI terminals
Workstation service
Video communications
Video conferencing
Virtual desktops (VDI)
Computer and printing
Visitors at the department
IT-Helpdesk
Instructions
W
Showing instructions starting with letter W
Watch out for scammers
Information security
E-mail
When going aboard
IT-Helpdesk
Instructions
When there are changes in your details
User account
When you have changed your password
Other instructions
Windows 10 version update
Workstation service
Windows workstations
Workstation service
WithSecure Client Security and computer virus scan
Information security
X
Showing instructions starting with letter X
X windowing with Xming
Software
Y
Showing instructions starting with letter Y
Yammer
Microsoft 365
Z
Showing instructions starting with letter Z
Zoom
Video conferencing
Zoom FAQ
Video conferencing
Zoom: Webinar licence
Video conferencing
