Outlook for iOS devices

Outlook is an app offered by Microsoft, which University staff and students are encouraged to use for their Office 365 e-mail, also in their mobile devices. The application has its own sections for e-mail, calendar, contact information and attachments. 
If you wish, you can also use the e-mail application on your device.

The illustrations in these instructions mainly features Apple iPad (ipadOS).

When you begin using the Microsoft 365 service on mobile devices, you simultaneously grant administration the right to remotely manage the device in question. If necessary, administration can delete all the data in the device. This concerns devices owned by the University of Helsinki and also privately purchased devices.

Administration will only activate the remote wipe when there is a reasonable cause to suspect that the device has fallen into the wrongs hands (e.g. it has been stolen) and it is possible that important data will also fall into the wrong hands. In this case, the identity of the person requesting the remote wipe is checked. A log is compiled of the measures that administrators carry out on a phone.

You can remote wipe your devices by following separate instructions.

    1. Install Microsoft Outlook from App Store.
    2. Enter your e-mail address in the app and select Continue.
    3. In the next step, edit the e-mail address to match your Office 365 account, using the format username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi).
    4. Select Next to use normal authentication (e.g. MFA Authentication) 
    5. When you have successfully logged in, the application is ready to use.

    See the Detailed help tab for illustrated instructions 

    Installation and adding an account

    Install Microsoft Outlook from App Store on your mobile device.

    When the application has been installed, open it from the quick-launch icon on your desktop or from the direct link in the store.

    Select Get started.

    The application explains the basic functions with a few swipes, and then, you will be able to add an account (Add Account).

    • If you have already added an account, go to the Settings menu by tapping the gear icon (Settings may be hidden behind the Home menu key). Select Add E-mail Account

    Enter your account as follows:

    • In the application, enter your e-mail address (1) and click Add Account (2).
    • In the next step, edit the e-mail address to match your Office 365 account, using the format username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi).
    • Select Next
    • Authentication will take you to the organisation’s login page.
    • Enter your password (1) and tap Sign In (2). At this stage, a separate MFA authentication is carried out, if it is used with your username. Follow the phone's instructions. 
    • After a successful sign-in, the program is ready to use.
    • Note that e-mails may take a while to download, but you can now use your e-mail normally.

    Basic functions

    The application has shortcuts for e-mail, search, and calendar. Tap the gear icon to review your e-mail settings. 



    Settings (gear icon) allow you to make changes to Notifications, your signature, and the organisation of messages in the mailbox. You can also add other e-mail accounts in addition to your Office 365 account.

    You can add other cloud services as well, such as Dropbox, and Google Drive.
    Remember to always comply with the University’s cloud service policy! (Further information is available on Flamma).

    Calendar views

    There are three types of calendar views. In the example device, they are: Day, Week and Agenda .

    • In the Agenda view, you can browse the monthly calendar, and it will display the daily events at the bottom of the screen.

    Instructions from Microsoft

    Set up an Outlook account in the iOS device

    Deleting your account

    To delete an e-mail account, follow these steps:

    • Click the Home button (your iOS device may have your own photo instead of the Home button) 
    • In the menu that opens, choose Settings (gear icon)
    • Click the account you want to delete from the Accounts list. 
    • From the view that opens, scroll to the bottom of the page and click Delete Account

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