ID Point

In most issues concerning usernames, Helpdesk must first be able to reliably identify the caller. The matter can be solved with the ID Point service in the following manner:

1. Go to the nearest ID Point service desk.
2. Present your identity document to the ID Point clerk.
3. You will receive a single-use number sequence which is valid for 24 hours.
4. When calling Helpdesk (02 941 55555), present your case and, when asked, repeat the number sequence given to you.
5. After this, you can continue using Helpdesk as if you had just shown them your identity document.

The ID Point service desk is not part of the IT Center and only deals with personal identification. A person using the desk is identified with a  valid passport, Schengen area identification card or a Finnish or EU driving licence. After identification, you will receive an ID Point code which is single-use and valid for 24 hours. An expired or used code will not be accepted for identification; instead, you will have to visit the ID Point service desk again.

Please check the ID Point service opening hours: ID Point service desk. The IT Center Helpdesk is available within its opening hours.

Schengen area

At the moment, Helpdesk offers telephone services in exchange for an ID Point code in the following issues:

1. Changing a forgotten password (Start by checking whether you can reset your password yourself)
2. Activating a new username
   • Only applies to a username applied with a form through a contact person in IT matters and for the deployment of which you have been given e-mail instructions from Helpdesk.