How to contact IT Helpdesk

We offer service in Finnish, Swedish and English. You can see Helpdesk's service hours at the bottom of each page.

  1. In most cases, it is best to contact us by chat or by e-mail helpdesk@helsinki.fi. Smaller issues are easily taken care of in the chat, but you may be directed to a different service channel if your question requires more work or investigation. E-mail is a good channel for dealing with less urgent matters.
     
  2. In urgent situations, please contact us by phone. Call Helpdesk number 029 41 55 555, or short number 55555.

You can also contact the Helpdesk via chat! The chat service is available in Finnish and English.
The chat window always opens on the Helpdesk site when agents are available. Otherwise, it stays hidden. The use of the chat requires javascript (preinstalled on university computers).

When contacting us, please refer to the instructions for sending a support request (see Detailed help tab for more information) so that we can help you as quickly and effectively as possible.

You can contact Helpdesk as follows:

Use phone or chat to contact a Helpdesk agent directly for immediate assistance even in urgent matters. If the matter is not that urgent, send a support request by e-mail or through the university menu.

All centrally maintained computers have the university menu marked with the university logo. The image shows a Windows computer. There may be minor functional differences in Mac and Cubbli (Linux) menus.

Use the university menu to contact an agent via chat (Chat with Helpdesk) or to send a support request (Submit Support Request).

The university menu provides quick access to central information related to your computer and user account. If the location information of your computer is incorrect, for example, let Helpdesk know the correct information.

More information about University menu

 

Chat

All Helpdesk site pages open a chat window. Use it to ask quick questions related to information technology.
Note: Chat only opens when there are agents available.

The chat gives you a direct contact with a Helpdesk agent. Chat talks are based on your user account. Please don't tell your password or the identifier part of your personal identity code.

 

Contact by phone

In urgent matters the preferred contact method is always to call us at 02 941 55555. You can switch to service in English by dialling 9, and in Swedish by dialling 7.

Contact by e-mail

You can send your support request in the address helpdesk@helsinki.fi.

Please include the following information in your message:

  • Your user account
  • Is the computer a university-owned machine or your own?
  • the name of your computer, If it is a university machine. You can also copy the relevant computer information from the university menu.
  • Your contact information, and when we can contact you
  • Your precise description of the issue together with any error messages you may have received
  • If your problem is related to printing, the serial number which reads on a sticker on the printer
  • If applicable, the date by which the problem must be solved

Give feedback

The instructions site of the University of Helsinki's IT Helpdesk helps you with IT-related issues related to your work. Let us know how we can improve our instructions. We greatly appreciate your feedback!

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