OWA (Outlook Web App): Reporting junk mail

With the help of these instructions, you can report junk mail, phishing or e-mail interpreted incorrectly as junk mail to Microsoft through OWA (Office 365 browser e-mail).

Click here for instructions for Outlook desktop application users >>

Helpdesk has recently received notifications that messages sent through, for example, Majordomo lists have for some users been mistaken as junk mail.
You can avoid this by adding the list addresses you want in the Safe Recipients list in OWA so that messages received through them are definitely delivered to your Inbox.

Microsoft guide >>

Tabs

Quick help

1. Right-click the relevant message in the Inbox folder.
2. Select Mark as junk.

Detailed help


Report junk mail and phishing

  • Select the relevant message as active (1).
  • Select Junk  or Phishing  in the top bar menu (2).
owa_junk_2.jpg

Alternatively, you can right-click the message and select Mark as junk.

  • Depending on the program settings, OWA may ask you to confirm that you want to send a report. If you do not want to send a report, you can select Don't show this message again.
  • Select Report.
    owa_report_junk_en.jpg

 

Report messages incorrectly interpreted as junk

  • Select the message that was incorrectly interpreted as junk as active (1).
  • Select Not junk  in the top bar menu (2).
  • The message is moved to the Inbox  folder  and the sender is added to the Safe Recipients list.
owa_not_junk.jpg

Alternatively, you can right-click the message and select Mark as not junk.

  • Depending on the program settings, OWA may ask you to confirm that you want to send a report.
  • Select Report.
owa_not_junk_2_en.jpg

Microsoft guide >>

If you suspect your personal information may have been compromised