Logging in and out and switching users | HELPDESK

Logging in and out and switching users

These instructions apply only to staff computers. IT station and classroom computers can be logged in with only one username at a time.

Typically, staff computers are used by only one user. Windows computers remember the most recent user but, in addition, a temporary login, i.e. switching the user temporarily, can be performed in staff computers.

These instructions describe logging in and out and switching users in staff computers.

    • Press Ctrl-, Alt- and Delete.
    • If you can see your account name in the screen:
      • Write your password to the Password field .
      • Click Arrow or press Enter.
    • If you see other account name in the screen:
      • Click Switch User.
      • Choose Other User

    See more instructions from Detailed help tab.

    Windows 11

    Signing in

    • Press the Ctrl, Alt and Delete keys simultaneously to open the log-in window.
    • If you can see your account name in the screen:
      • Write your password to the Password field.
      • Click Arrow or press Enter.
    • If you see some other account name in the screen:
      • Click Switch User.
      • In the window that opens, choose Other User
    • Write your username to the User name field (for example rkeskiva or hy12345).
    • Write your password to the Password field.
    • Click Arrow or press Enter.

    Switching users

    You can log in temporarily to another user’s computer, for example if you want to quickly check your email.
    Remember to log out when you’re finished.

    • Start by clicking the Start button (1). Click the Person icon (2) and then the three dots (3). From the menu that opens, select Switch user. (4). Alternatively, the first user can lock their own desktop by pressing the Windows key + L.
    • The log-in screen will appear. Press Ctrl + Alt + Del to begin, and select Other User from the screen that appears.
    • Log in as normal using your own credentials by entering your username and password.
    • When you’re finished, click the Start button (1). From the menu that appears, click the Person icon (2) and select Sign out (3).

    You have now logged out. The login screen will reappear. The next user can now log in to the computer.

    Logging out

    • Click the Start button in the bottom-left corner (1).
    • Click the Person icon in the Start menu (2).
    • Select Sign out from the menu that appears (3).

    Mac

    You can switch users temporarily on centrally maintained Mac computers.

    • Click the human figure in the top bar and select Login window... in the opening menu.
       


       

    • In the login page from the top bar you can also see which usernames are logged in (see above image).
    • You are directed to the login page where you can enter the credentials of another user. Finally, click Enter.
       

    Sign-in problems

    The sign-in method you're trying to use isn't allowed

    If you receive the error message "The sign-in method you're trying to use isn't allowed. For more info, contact your network administrator", you do not have a Microsoft 365 A5e level licence, which entitles you to sign in to staff workstations.

    You can find more detailed information about Microsoft 365 licences and instructions on how to upgrade your licence level on Flamma (requires login).

    Incorrect function

    The error message "Incorrect function" when logging in to a Windows computer indicates that the computer cannot connect to the network. Try connecting the computer to the university network using an Ethernet cable.

    If you have checked your network connection and are still unable to log in, please contact IT Helpdesk.

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    The instructions site of the University of Helsinki's IT Helpdesk helps you with IT-related issues related to your work. Let us know how we can improve our instructions. We greatly appreciate your feedback!

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