Eduroam troubleshooting

Due to an overhaul of the wireless roaming networks, access to HUPnet is restricted to HUPnet accounts from 1 February 2019. Staff and students can still use the secure eduroam network. See this Flamma bulletin for more information.

For more information on eduroam and the university’s wireless networks, see this Helpdesk document.

If eduroam does not work, follow these instructions (WINDOWS 10):

Certificate installation:

  • If you are using your personal computer, install the eduroam certificate with these instructions
  • On a university laptop with Windows, execute the “Eduroam settings FIX” from the Software Center. Eduroam settings FIX will delete and reinstall the eduroam profile.
  1. Make sure that the computer is connected to the internet via wired network
  2. Find the Eduroam settings FIX software (1). Click on the icon (2).
    eduroam_settings_fix_1b.png
  3. Click Uninstall.
    eduroamfix_2b.png
  4. Wait until the text has changed and click Install.
    eduroamfix_3b.png
  5. Reconnect the computer to eduroam by following these instructions.

Tabs

Quick help

Can’t access the wireless networks anymore?

As part of the overhaul of wireless network roaming, HUPnet will gradually be replaced with a new roaming network during 2019.
From 1 February 2019, access to HUPnet will be allowed only for HUPnet accounts.

Log in to the eduroam network with your own credentials!

ATTENTION! Eduroam requires the user name to be entered in the form username@helsinki.fi (e.g. rkeskiva@helsinki.fi) OR username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi), just the username without a suffix will not work.

You will need to log in again after changing your password! See detailed instructions for Windows and Mac.

Instructions for accessing the eduroam network

Instructions for accessing the eduroam network

If you can’t log in, check that

  1. you have entered the correct user account (username@helsinki.fi, for example, rkeskiva@helsinki.fi OR username@ad.helsinki.fi, for example, rkeskiva@ad.helsinki.fi)
  2. there are no extra spaces in the account name (especially with mobile devices, extra characters may easily slip in)
  3. you have installed your profile through cat.eduroam.org (installation instructions from Helpdesk)

Eduroam does not work in Windows 10 after a password change

Follow these instructions to delete your eduroam settings (on the tab titled DETAILED HELP)

Eduroam does not work on Mac or Linux after a password change

Follow these instructions to update your eduroam password

Eduroam does not work on iOS device after a password change

Follow these instructions to delete your eduroam profile from the device

 

If the problem persists, please contact Helpdesk.