The eduroam network settings and all required certificates have been installed on the Windows computers at the University. If the computer is located within reach of the eduroam service area, it will automatically try to connect to the network.
You cannot connect to the eduroam network after changing the password.
For repair instructions, see the detailed instructions or the video tutorial.
- Eduroam instructions for home computers can be found in separate instructions.
- If eduroam still does not work, try the advice in the separate troubleshooting
Quick help
If wireless networks are available, a notification will appear in the Windows notification area. The network connection notification will show up when you place your mouse pointer on the network icon in the notification area.
- By clicking on the network icon, you can view the list of available networks. Select Eduroam from the list and click Connect.
- Enter your username in the form username@helsinki.fi (e.g. rkeskiva@helsinki.fi).
- Once you are connected to the network, the network connection list will show eduroam with the text Connected, secured.
See the Detailed help tab for more detailed instructions. Video tutorials can be found on a separate tab
Detailed help
Connecting to eduroam
If wireless networks are available, a notification will appear in the Windows notification area. The network connection notification will show up when you place your mouse pointer on the network icon in the notification area.
- By clicking the network icon, you can view the list of available networks. Select Eduroam from the list and click Connect.
Log in to the eduroam network with your university user account and password. Enter your username in the topmost field of the login window in the format username@helsinki.fi (e.g. rkeskiva@helsinki.fi) and your password in the lower field. Then click OK.
Once you are connected to the network, the network connection list will show eduroam with the text Connected, secured.
Removing eduroam settings after password change
Eduroam does not work after a password change. Resolve the issue by removing eduroam settings from the computer as follows:
- Click the network connections icon at the right-hand edge of the bottom bar.
- In the window that opens, click Network & Internet settings.
- A Status window will open. Click the Wi-Fi menu.
- Find Manage known networks.
- The menu that opens may contain several networks that you have connected to during travel, for example.
Find and click eduroam. In the menu that opens, choose Forget.
You can now re-connect to eduroam.
Please note. Enter your username in the form username@helsinki.fi (e.g. rkeskiva@helsinki.fi).
All instructions for wireless networks
Video instruction
After changing the password
You cannot connect to the eduroam network after changing the password. See this video for repair instructions (only in Finnish).
After this, you must log in to eduroam again. Watch the video for instructions (only in Finnish).
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