With the change of the university services, some previous duties of the IT contact persons have been transferred to other employee groups.
At the same time, the IT contact person instructions which used to be on the Helpdesk pages were transferred to Flamma’s workgroup area.
If some of the previous duties of IT contact persons have been transferred to you and you cannot access Flamma’s workgroup area, contact the Helpdesk and ask them to grant you permissions to the area.
Changing privileges are determined based on the employment information in SAP. If you are not employed by the university but you have the right to print with the department balance, permissions must be added for you in the printing permission group. They are added by the department’s Service Coordinator at the request of a staff member. Unigrafia or Helpdesk does not add these permissions.
The instructions site of the University of Helsinki's IT Helpdesk helps you with IT-related issues related to your work. Let us know how we can improve our instructions. We greatly appreciate your feedback!How would you improve these instructions?