Service addresses

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According to the e-mail handling regulations (Flamma), university units should have organisation-specific addresses for official matters. Services should be addresses primarily via organisation addresses, not via personal work e-mail.

E-mail addresses, so-called service addresses, can be created for organisations and services. E-mail sent to this address can be directed to one or more persons taking care of the service.

Service addresses are comprised of a department abbreviation and a word describing the purpose of the address, for instance, atk-neuvonta [at symbol] helsinki.fi. The abbreviation can be omitted from the university's general addresses and organisation addresses, for instance, kirjaamo [at symbol] helsinki.fi or tietotekniikkakeskus [├Ąt] helsinki.fi.

Implementation options

A service address can be created in multiple ways. The selected option depends on the purpose of use and the mail processing conventions.

Recommended options are:

Older options (not recommended):

  • Shared Mappi mailbox
    • Ask more about shared Mappi mailbox from Helpdesk
  • Mailing list (in home directory or list server)