According to the e-mail handling regulations (Flamma), university units should have organisation-specific addresses for official matters. Services should be addresses primarily via organisation addresses, not via personal work e-mail.
E-mail addresses, so-called service addresses, can be created for organisations and services. E-mail sent to this address can be directed to one or more persons taking care of the service.
Service addresses are comprised of a department abbreviation and a word describing the purpose of the address, for instance, atk-neuvonta [at symbol] helsinki.fi. The abbreviation can be omitted from the university's general addresses and organisation addresses, for instance, kirjaamo [at symbol] helsinki.fi or tietotekniikkakeskus [ät] helsinki.fi.
A service address can be created in multiple ways. The selected option depends on the purpose of use and the mail processing conventions.
Recommended options are:
Older options (not recommended):