According to the e-mail handling regulations (Flamma), university units should have organisation-specific addresses for official matters. Services should be addresses primarily via organisation addresses, not via personal work e-mail.
E-mail addresses, so-called service addresses, can be created for organisations and services. E-mail sent to this address can be directed to one or more persons taking care of the service.
Service addresses are comprised of a department abbreviation and a word describing the purpose of the address, for instance, atk-neuvonta@helsinki.fi. The abbreviation can be omitted from the university's general addresses and organisation addresses, for instance, kirjaamo@helsinki.fi or tietotekniikkakeskus@helsinki.fi.
Quick help
Implementation options
A service address can be created in multiple ways. The selected option depends on the purpose of use and the mail processing conventions.
Recommended options are:
Older options (not recommended):
- Shared Mappi mailbox
- Ask more about shared Mappi mailbox from Helpdesk
- Mailing list (in home directory or list server)
- Majordomo mailing list order form (when the outside e-mail addresses are needed to add in lists).
Detailed help
Video instruction
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