04.11.2024 - 13:29
Ingress
The University Zoom service providers Nordunet and CSC have actively continued resolving the issue that affects cloud recording in Zoom during autumn 2024. Unfortunately, the issue persists, and Zoom cloud recording is out of use until the issue has been resolved. The service disruption was originally detected in August.
We will release information as soon as the issue has been resolved by Nordunet and CSC.
Use Zoom’s local recording or Teams to record meetings or lectures during the service disruption
- See IT Helpdesk instructions for local recording in Zoom
- NB: please keep your computer on until your local recording’s conversion process has been completed.
- See Microsoft instructions for recording meetings in Teams
For support, please contact IT Helpdesk:
- Chat (weekdays 9–15, chatbot 24/7): helsinki.fi/helpdesk
- Call: 029 41 55555 (weekdays 9–15, local network charge / mobile call charge)
- E-mail: helpdesk@helsinki.fi
Our deepest apologies for the inconvenience caused by the service disruption!