Brief service breaks will occur with the University wireless networks (eduroam, HelsinkiUni and HelsinkiUni Guest) at Viikki on 17 April 2024 from 1 to 3PM. The service breaks are due to the renewal of the University’s wireless networks’ and VPN connections’ login services.
Attention University staff & students:
Logging in to eduroam with short usernames (e.g. rkeskiva) will no longer work at Viikki and remote locations after the service breaks on Wednesday 17 April 1–3PM! You must get new eduroam profile settings and use @helsinki.fi usernames when logging in to eduroam going forward! You can also get new eduroam profile settings, if you are not sure which form of username you have previously used or if you are working on another campus – these changes will take effect at the City Centre and Meilahti Campuses as well on 22 February (the changes already took effect at Kumpula on 9 April 2024). We will release detailed information on the upcoming service break at the City Centre and Meilahti campuses soon.
1. Do the following:
- Download the new eduroam installation profile to your University work computer from the Geteduroam website: https://geteduroam.org/.
- Log in to eduroam with your University username ending with @helsinki.fi (rkeskiva@helsinki.fi).
- Read eduroam installation instructions for on Mac computers
- Read eduroam instructions for Cubbli on the Cubbli wiki
- Read eduroam installation instructions for Windows home computers
2. To minimize interruptions to your work, we recommend that you get new eduroam profile settings well before the service break and connect to University Wireless networks (HelsinkiUni, HelsinkiUni Guest and eduroam) before the service break.
3. In addition to Viikki, the service breaks affect the following University remote locations:
- Lahti operating unit of the Faculty of Biological and Environmental Sciences (Niemenkatu 73)
- Korkeakoski (Hyytiäläntie 124)
- Lammi Biological Station (Pääjärventie 320)
- Rural Research and Training Centre (Seinäjoki: Keskuskatu 34, Kampusranta 9)
- Mikkeli (Saimaankatu 6, Lönnrotinkatu 5, Lönnrotinkatu 7)
- Saarentaus (Pohjoinen pikatie 800)
- Tvärminne Zoological Station (Hanko)
- Vaasa Unit of Legal Studies (Tammipiha, 4th floor, Pitkäkatu 28-30)
- Värriö Subarctic Research Station (Savukoski)
4. If the planned service break occurs at a critical time due to e.g. ongoing research, please contact IT Helpdesk as soon as possible.
If you need support, please contact IT Helpdesk:
- By chat (weekdays 9 a.m.–3 p.m., chatbot 24/7): helpdesk.it.helsinki.fi/en
- Tel. +358 (0)29 41 55555 (weekdays 9 a.m.–3 p.m., local network charge/mobile call charge)
- By email: helpdesk@helsinki.fi