Service break in the Onify self-service portal (incl. computer purchase requests, SIM card orders and M365 upgrades) on 2 November 2026 from 3 to 6 PM

University staff and students can use the Onify self-service portal to submit purchase requests for computers and peripherals, order SIM cards and phone subscriptions, access the Download Centre to get software and order virtual desktops, among other services. You can also use the portal to apply for administrator rights for your centrally managed University computer or renew previously granted administrator rights.

Instructions for using the Onify self-service portal

• See the instructions for submitting computer and IT equipment purchase requests using the Onify self-service tool
  
  • See also the computer procurement instructions on Flamma
• Order a new SIM card for your University mobile subscription using the Onify self-service tool
  
  • See also the instructions on Flamma for ordering phones, phone subscriptions and SIM cards
• Order a mobile subscription using the Onify self-service tool
  
  • See also the instructions on Flamma for ordering phones, phone subscriptions and SIM cards
• See the Download Centre page on Flamma and the IT Helpdesk instructions for using the service
• See the instructions for applying for and renewing administrator rights for your centrally managed University work computer. Please note! Administrator rights are only granted on justified grounds. 
  
  • See the instructions on Flamma for further information on applying for administrator rights

For support, please contact IT Helpdesk

• Chat (weekdays 9 AM to 3 PM, chatbot 24/7): helsinki.fi/helpdesk
• Call: 029 41 55555 (weekdays 9 AM to 3 PM, local network charge / mobile call charge)
• E-mail: helpdesk@helsinki.fi

We apologise for any inconvenience caused by the interruption.