28.10.2021 - 09:39
We detected issues with multi-factor phone authentication at the university beginning on 22 October 2021 due to Microsoft’s service disruption. The IT Center suspended multi-factor authentication and its deployment at the university until Microsoft’s resolution for the disruption, see earlier bulletin. Microsoft was unable to resolve the situation by 28 Thursday October.
- We have postponed the planned multi-factor authentication deployments at the Faculty of Science, the Faculty of Pharmacy and the Faculty of Biological and Environmental Sciences due to the ongoing Microsoft service disruption. The previous deployment date was Wednesday 20 October 2021. We will inform university staff and students about the new deployment schedule as soon as Microsoft has fully resolved the service disruption.
- Despite the ongoing Microsoft service disruption, you can make taking multi-factor authentication into use easier by defining your authentication methods before your faculty’s/unit’s deployment date. Please do bear in mind that there may be delays in response times at the IT-Helpdesk on the deployment dates due to heavy increases in support requests.
Our deepest apologies on Microsoft’s behalf for the service disruption and our warmest thanks for your patience. Please read the IT Helpdesk instructions for taking multi-factor authentication. Also see the IT-Helpdesk MFA frequently asked questions.