20.02.2025 - 11:16
Ingress
A service break will occur with the self-service tool (Onify) used for placing order requests for computers, IT devices, Microsoft 365 licences and group storage spaces on Monday, 3 March 2025 from 8 AM to 4 PM due to a service backend system update. The maintenance break concerns all Onify services – see a detailed list of affected services in this bulletin.
If you need to place order requests for a work computer, IT devices or Microsoft products or upgrade your Microsoft 365 licence level using the self-service tool, please place your orders either before or after the service break.
- See Flamma instructions on how to place purchase requests for computers and IT devices with the Onify self-service tool
- See Flamma instructions on placing Microsoft 365 license level upgrade purchase requests with the Onify self-service tool
The following services will be out of use during the service break on Monday, 3 March 2025 from 8 AM to 4 PM
- Placing order requests for computers and IT devices.
- Placing purchase requests for Microsoft licenses.
- Placing Microsoft 365 license level upgrade purchase requests.
- Placing virtual server orders.
- Placing Openshift project orders.
- Managing computers and IT devices (including applying for and renewing computer administrator rights)
If you need support, please contact the IT Helpdesk
- Chat (weekdays 9 AM–3 PM, chatbot 24/7): helsinki.fi/helpdesk
- Tel. +358 29 415 5555 (weekdays 9 AM–3 PM, local network charge/mobile call charge)
- E-mail: helpdesk@helsinki.fi
Thank you for your patience during the service break!