17.10.2025 - 12:59
Ingress
A service disruption was detected with Zoom cloud recordings on 17 October 2025 at approximately 10 AM onward. Some recordings made after the service disruption began have not been recorded in the cloud service. We also expect delays of hours or even days in transferring the service e-mails that contain links to Zoom cloud recordings. The University Zoom service provider Nordunet is currently resolving the issue.
We recommend using Zoom’s local recording or Teams to record meetings or lectures during the service disruption
- See IT Helpdesk instructions for local recording in Zoom
- See Microsoft instructions for recording meetings in Teams
For support, please contact IT Helpdesk
- Chat (weekdays 9–15, chatbot 24/7): helsinki.fi/helpdesk
- Call: 029 41 55555 (weekdays 9–15, local network charge / mobile call charge)
- E-mail: helpdesk@helsinki.fi
Our deepest apologies for the inconvenience caused by the service disruption!