Centralised printing service to university students.
Printing services offered to students is a service package for university units comprising printing, scanning and copying, provided by Unigrafia. The print service is used by means of multi-function printers provided by Unigrafia. The service is based on a printing queue. Anyone who has printed a job in the queue may print it out on any device connected to the service (so-called cloud printing).
Using the service requires a separate ID card which may be a student ID card or the HSL travel card. The service is charged for each user separately based on the use of the service.
The print queue used for smartcard printing is automatically installed on workstations.
Instructions are provided for users https://helpdesk.it.helsinki.fi/en/help/5040
Unigrafia is responsible for the university’s printing services and printing devices.
HY caretaker (library staff in the Meilahti campus library)
-minor paper jams
-adding paper
-replacing the ink cartridges
Support team
-using the printer
-preliminary resolution of problems & general advice
-taking the direct print queue into use
Remote support team
-print queue problems
-centralised adding of the Smartcard queue
-network problems
On-site support team
-physical network problems
Unigrafia
-requests for materials
-requests for reports
-replacement of devices
-complaints
-queries concerning devices
Ricoh
-ink cartridge orders
-waste ink cartridges
-device malfunctions
-repairs
HY Helpdesk (https://helpdesk.it.helsinki.fi/en)
Unigrafia Oy (https://unigrafia.fi/en/)
Unigrafia is responsible for the pricing of the service. The pricing can be found at https://flamma.helsinki.fi/en/group/it-ja-puhelin/print-copy-scan.