Microsoft 365: Adding a shared mailbox to Outlook

A shared mailbox is usually shown automatically. If this doesn’t happen, follow these instructions.

Instructions for other programs (Outlook Web App OWA, Mac Outlook, Thunderbird)

Windows

Open Outlook Start > Outlook. In Outlook, follow this path:

  • File.
  • Account settings > Account settings...
  • If you have more than one account, select a Microsoft Exchange account (firstname.lastname@helsinki.fi account shown in the image).
  • Click Change.
  • Click More settings.
  • A new window is opened. Go to the Advanced tab and click Add.
  • Enter the beginning of the e-mail address of the shared mailbox (without @helsinki.fi) and click OK.
  • This returns you to the previous window, which now shows the added folder. Click OK.
  • This returns you to the Exchange Account Settings window. Click Next. Finally, click Done

Mac

  • Open Microsoft Outlook: Then select File > Open > Shared Mailbox...
  • In the search field of the opened Open Mailbox... window, enter the name of the mailbox you are looking for into the search field, select the correct shared mailbox from the options below and then click Add.
  • The shared mailbox will then show in your menu.

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