Office 365: Implementation

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Quick help

The implementation consists of two phases

  1. Order an Office 365 mailbox (Order form).
    NOTE! The mailbox will be created the following night.
    The changes made in phase 1 in the university systems are implemented the following night, so you have to wait between these two phases. We recommend completing phase 1 at the end of the work day (before 7 p.m.) and phase 2 only on the following day.
  2. Next day you have to login to the new mailbox using a browser the first time. Log in to www.helsinki.fi/office365 (cloud e-mail) or office365.helsinki.fi (Local e-mail). See detailed instructions.
    NB! Enter your username in the format username@ad.helsinki.fi (eg. rkeskiva@ad.helsinki.fi)
    After that, you can adjust the settings for different applications and devices (see more instructions on detailed help).
Detailed help

The implementation consists of two phases

  1. Order an Office 365 mailbox (phase 1)

    NOTE! The mailbox will be created the following night.

  2. Next day you have to login to the new mailbox using a browser the first time. Log in to www.helsinki.fi/office365 (cloud e-mail) or office365.helsinki.fi (Local e-mail). See detailed instructions.
    After that, you can adjust the settings for different applications and devices (phase 2).

The changes made in phase 1 in the university systems are implemented the following night, so you have to wait between these two phases. We recommend completing phase 1 at the end of the work day (before 7 p.m.) and phase 2 only on the following day.

Background information

The university's IT administration has made a decision concerning the user groups which will be using the cloud and local installations of Office 365.

You have to accept the terms of use (EULA) when you start using the service. You can read the terms of use in advance.

To be observed in the migration

For Mac users, we recommend Office 2016. The version has been installed on all computers covered by the centralised maintenance of the university.

Use the home use licence to install the latest Office versions on Windows and Mac computers.

Phase 1: Ordering a mailbox

Begin your migration to Office 365 by ordering your new mailbox (before 7 p.m.)

  • The mailbox will be created the following night. Just wait.

After phase 1, there may be a situation for a couple of minutes during which the user gets an error message stating that the user cannot be found. Messages can't be sent to the recipient at this time. This will fix itself after a while, making it possible to send messages again.

Phase 2: E-mail settings

Following day you have to login to the new mailbox using a browser the first time. Log in to www.helsinki.fi/office365 (cloud e-mail) or office365.helsinki.fi (Local e-mail).
After that, you can take the mailbox into use on the workstation and on mobile devices.

E-mail settings for different applications and devices