In certain situations, the university’s IT security specialists may be obliged, for security reasons, to reset your account password or lock your account. This may be due, for example, to a suspicion that your account details have fallen into the wrong hands. Failure to complete the security test by the deadline will also result in your account being locked.
PLEASE NOTE! Even in these situations, the IT Helpdesk will never ask you for your password or send it to you in a message.
Quick help
If your user account has been reset
- You will receive a notification about this via email or text message to an external address.
- You can set a new password via the MyAccount service. You must first log in using the Suomi.fi service. You can log in using your Finnish online banking credentials, a mobile certificate or an electronic ID card issued by the police.
- If necessary, read further instructions on changing your password in the MyAccount service.
- If you wish, you can obtain further information on the reasons for the reset from the IT Helpdesk.
If your user account has been locked
Please contact the IT Helpdesk (029 41 55555, helpdesk@helsinki.fi). Helpdesk can provide you with further information about the situation and instructions on what to do regarding your locked account.
Detailed help
Video instruction
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