A service disruption was detected in the Moodle learning environment on 1 September 2025 at 9:42 AM. The disruption is ongoing and causes slow service and freezes. The disruption also affects the creation of new Moodle areas on course pages.
Update 9 September at 3:45 PM: our specialists are currently working intensively to resolve the situation. Unfortunately, we cannot yet provide a precise estimate on when the service disruption will be resolved.
As of 9 September 2025, we have carried out e.g. the following actions:
- The current Moodle server’s load has been limited so that only a restricted number of University users can work in the system simultaneously. Approximately 200 users can be active within one minute, and around 2,000 within fifteen minutes.
- We have completed a new Moodle environment where the load will initially be distributed across seven servers. Load testing of the new system will take place on Tuesday, 9 September and Wednesday, 10 September 2025.
- We have identified a potential issue in the Moodle code and are obtaining a technical assessment from a Moodle consultant via our UK-based Moodle partner.
Options for teaching and examinations
- As the Moodle service break continues, it may be reasonable to transfer certain aspects of teaching to other platforms. For example, file sharing, assignment submissions, online discussions, and exam arrangements can be handled using platforms and tools already in use.
- Please refer to the instructions for alternative ways to share teaching materials and assignments, organise exams as well as tips for group work and interaction in teaching (English translations coming soon).
Service disruption causes and detailed information
The service disruption is due to an unexpected increase in concurrent Moodle logins and technical issues, which cause additional load to the server. We endeavor to resolve this issue as soon as possible. However, a technical resolution to the issue will require more time and resources – therefore we ask for University staff and students to do the following:
1. That all students are not urged to log in to Moodle during orientation events. This will reduce the number of concurrent Moodle logins.
2. That teachers share course material through course pages instead of Moodle, when possible. See instructions for sharing course material on course pages
Our deepest apologies for the service disruption!
Moodle support for teachers:moodle@helsinki.fi
IT Helpdesk provides Moodle-support for students:
- Chat (weekdays 9 AM to 3 PM, chatbot 24/7): helsinki.fi/helpdesk
- Call: 029 41 55555 (weekdays 9 AM to 3 PM, local network charge / mobile call charge)
- E-mail: helpdesk@helsinki.fi