The implementation consists of two phases. Order an Microsoft 365 mailbox first and wait over night. Next day you have to login to the new mailbox using a browser the first time. After this you can set up the other devices.
Quick help
The implementation consists of two phases
- Order an Microsoft 365 mailbox (Order form).
NOTE! The mailbox will be created the following night.
The changes made in phase 1 in the university systems are implemented the following night, so you have to wait between these two phases. We recommend completing phase 1 at the end of the work day (before 7 p.m.) and phase 2 only on the following day. - Next day you have to login to the new mailbox using a browser the first time. Log in to https://www.helsinki.fi/office365 (cloud e-mail) or https://office365.helsinki.fi/ (Local e-mail). See detailed instructions.
NB! Enter your username in the format username@ad.helsinki.fi (eg. rkeskiva@ad.helsinki.fi)
After that, you can adjust the settings for different applications and devices
See more detailed instructions with pics on Detailed help tab.
Detailed help
The implementation consists of two phases
- Order an Microsoft 365 mailbox (phase 1)
NOTE! The mailbox will be created the following night.
- Next day you have to login to the new mailbox using a browser the first time. Log in to https://www.helsinki.fi/office365. See detailed instructions.
After that, you can adjust the settings for different applications and devices (phase 2).
The changes made in phase 1 in the university systems are implemented the following night, so you have to wait between these two phases. We recommend completing phase 1 at the end of the work day (before 7 p.m.) and phase 2 only on the following day.
To be observed in the migration
For Mac users, we recommend Outlook. The version has been installed on all computers covered by the centralised maintenance of the university.
Use the home use licence to install the latest Office versions on Windows and Mac computers.
Phase 1: Ordering a mailbox
Begin your migration to Microsoft 365 by ordering your new mailbox (before 7 p.m.)
- Fill in the order form
• Detailed instructions for filling in the order form. - The mailbox will be created the following night. Just wait.
After phase 1, there may be a situation for a couple of minutes during which the user gets an error message stating that the user cannot be found. Messages can't be sent to the recipient at this time. This will fix itself after a while, making it possible to send messages again.
Phase 2: E-mail settings
Following day you have to login to the new mailbox using a browser the first time. Log in to https://www.helsinki.fi/office365.
After that, you can take the mailbox into use on the workstation and on mobile devices.
- When the mailbox has been created, first log into OWA (Outlook Web App) at https://www.helsinki.fi/office365
E-mail settings for different applications and devices
- Take the e-mail system into use on your workstation:
- Take Office 365 into use in mobile devices
Video instruction
Give feedback
The instructions site of the University of Helsinki's IT Helpdesk helps you with IT-related issues related to your work. Let us know how we can improve our instructions. We greatly appreciate your feedback!
How would you improve these instructions?