Application maintenance

Services
0903
Service status
4 - In use
Service is meant for
Units
Short description

Minor modifications and maintenance of finished applications produced in the Application development service.

Service description

The IT Center’s application maintenance is responsible for the modifications of applications produced by the IT Center’s software development.

Application maintenance repairs errors found in the applications and, upon request, also makes minor modifications in finished applications. The changes made are tested and documented.

A separate agreement on application maintenance services is always made with the client.

How to take the service into use

By contacting the customer service representative or, in case of applications for the administration, Tiina Silvonen or Timo Kauramäki. You should contact us well in time before the intended deployment of the modifications.

Critical repairs may also be carried out faster. In such cases, contact the service addresses provided during the application development phase directly.

Responsibilities

The IT Center is only responsible for the modifications of applications produced by its own software development.

The client participates in the specification in cooperation with the team responsible for the implementation of the application. The client is responsible for the maintenance and prioritisation of the task list of tasks to be done. The client carries out acceptance testing and is responsible for user support and training.

User support

Documentation and instructions for the application are prepared as agreed.

Service provider
TIKE
Service owner
Timo T Kauramäki
Service manager
Tiina Silvonen
Pricing

The service is charged as agreed. The pricing is based on the currently valid price list which is available in the intranet.

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