Centralised printing service to university staff.
Printing services offered to staff is a service package for university units comprising of printing, scanning and copying, provided by Unigrafia. The print service is used by means of multi-function printers provided by Unigrafia. The service is based on a printing queue. Anyone who has printed a job in the queue may print it out on any device connected to the service (so-called cloud printing).
Using the service requires a separate ID card, usually the employee’s own personal ID card. The service is charged on a unit-specific basis according to the placement unit of the user of the service.
A print queue used for smartcard printing is automatically installed in workstations with the exception of workstations installed as lecture hall installations. Users are instructed on how to use the print queues of other print servers not intended for smartcard printing. https://helpdesk.it.helsinki.fi/en/help/5040
Unigrafia is responsible for the university’s printing services and printing devices.
User
-minor paper jams
-adding paper
-replacing the ink cartridges
-installing the print queue offered by the print server
removing the print queue installed by a previous user
Support team
-using the printer
-preliminary resolution of problems & general advice
-taking the direct print queue into use
Remote support team
-print queue problems
-centralised adding of the Smartcard queue
-network problems
On-site support team
-physical network problems
Unigrafia
-requests for materials
-requests for reports
-replacement of devices
-complaints
-queries concerning devices
Ricoh
-ink cartridge orders
-waste ink cartridges
-device malfunctions
-repairs
HY Helpdesk (https://helpdesk.it.helsinki.fi/en)
Unigrafia Oy (https://unigrafia.fi/en/)
Canon Oy (Canon Europe Helpdesk)
Unigrafia is responsible for the pricing of the service. The pricing can be found at https://flamma.helsinki.fi/en/group/it-ja-puhelin/print-copy-scan.