Centralised printing service to university staff.
Printing services offered to staff is a service package for university units comprising of printing, scanning and copying, provided by Unigrafia. The print service is used by means of multi-function printers provided by Unigrafia. The service is based on a printing queue. Anyone who has printed a job in the queue may print it out on any device connected to the service (so-called cloud printing).
Using the service requires a separate ID card, usually the employee’s own personal ID card. The service is charged on a unit-specific basis according to the placement unit of the user of the service.
A print queue used for smartcard printing is automatically installed in workstations (Smartcard-PCL and/or Smartcard-PS) with the exception of workstations installed as lecture hall installations. Users are instructed on how to use the print queues of other print servers not intended for smartcard printing. https://helpdesk.it.helsinki.fi/en/help/5040
Unigrafia is responsible for the university’s printing services and printing devices.
Phone support is directed to Canon Europe’s helpdesk service.
-minor paper jams
-replacing the ink cartridges
-installing the print queue offered by the print server
removing the print queue installed by a previous user
-using the printer
-preliminary resolution of problems & general advice
-taking the direct print queue into use
Remote support team
-print queue problems
-centralised adding of the Smartcard queue
On-site support team
-physical network problems
-requests for materials
-requests for reports
-replacement of devices
-queries concerning devices
-ink cartridge orders
-waste ink cartridges
Unigrafia is responsible for the pricing of the service. The pricing can be found at https://flamma.helsinki.fi/en/group/it-ja-puhelin/print-copy-scan.