Tools for corporation

Services
378558340
Service status
4 - In use
Service is meant for
Staff
Students
Short description

Network services for the creation and publication of shared content and for cooperation between university staff and students and stakeholders.

Service description

The services are cooperation platforms for the creation and publication of content and for cooperation between university staff and students and external organisations.

- Flamma’s workgroup areas are a closed service under the university’s administration.
- Yammer is an internal communication forum for university staff and students.
- Teams is seamlessly integrated with Office365 and suited for both internal use at the university and cooperation with external stakeholders.
- Wiki areas are intended for use requiring open publication or for coworking situations where a lighter user identification process is sufficient.
- Eduuni was designed for cross-organisational cooperation with organisations outside the higher education network as well.

Flamma’s workgroup areas offer a tool for collective writing and editing. Files, graphs and comments can also be added to the pages. The content is divided into separate areas, and the administrators of the areas can assign access rights as needed. The service can be used as a workspace for projects and teams, for example. The content cannot be openly published and the service always requires users to log in using their credentials from the University of Helsinki or other higher education institution (Haka, eduGAIN).

Yammer is the shared forum of university staff and students. It is designed for workgroups, sharing of information and, for instance, informal discussion about current university topics.

Microsoft Teams is a diverse and adjustable cloud-based group tool suited for both internal use at the university and cooperation with external stakeholders. The tool is not suited for processing confidential information (see section Responsibilities).

Teams provides both instant messaging and video call features between two parties as well as permanent discussion channels for different groups in the cloud.

Wikis are websites for the creation and publication of personal content and for cooperation between everyone at the university, visitors and external organisations. Wikis may be openly published sites or contain openly published sections. The wikis offer a tool for collective writing and editing. Files, graphs and comments can also be added to wiki pages. The content is placed on individual wiki areas whose access rights the administrator of the area may specify as they like. The service can be used as a workspace for projects and workgroups or for the group work of various classes, for example. The wiki service of the University of Helsinki is based on the Confluence software. Visitors may sign up for the service, but it is important to note that the identity of such users has not been confirmed.

Eduuni is a service environment for electronic work and networking, allowing work across organisational borders, even with participants from outside the higher education community, as the service allows the use of consumer cloud service credentials, such as Google and Microsoft. Eduuni consists of Microsoft SharePoint workspaces where workgroups specified by users can work on and share documents and other materials. Registration to Eduuni requires creating a personal Eduuni-ID. Your own work e-mail address is used for registering the Eduuni-ID, but you can choose how you want to log in. You can use the organisation’s own user account if the organisation is a member of the Haka or Virtu trust network. Google or Microsoft credentials can also be used in the service. The Eduuni service is produced by the IT Center for Science CSC. Further information https://en.eduuni.fi/.

How to take the service into use

- Flamma workgroups are independently set up at workgroups.helsinki.fi
- For Yammer instructions, see the Helpdesk instructions site
- For Teams instructions, see the Helpdesk instructions site
- Wiki areas are independently set up at wiki.helsinki.fi
- Eduuni workspaces can be ordered at eduuni@helsinki.fi

Responsibilities

The user must comply with the terms of use of the university’s information systems that can be found on the public website of the IT Center. Users are also particularly expected to follow the Teams and Yammer cloud service guidelines available in Flamma.

The responsibilities of wiki users are specified in the support materials.

In Eduuni, the CSC IT Center for Science is responsible for server administration. The IT Center is responsible for creating the ordered workspaces.

The user is responsible for the content and copyright of materials used in all the network services.

User support

The Helpdesk instructions site is at your disposal 24/7 in Finnish, Swedish and English: https://helpdesk.it.helsinki.fi/en/help/7000

Service provider
TIKE
Service owner
Minna Harjuniemi
Service manager
Kimmo Tykkälä
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