Zoom Breakout Room and PowerPoint sharing issues detected on 24 November 2021

25.11.2021 - 13.27

Zoom Breakout Rooms are currently experiencing an issue where participants cannot join the breakout rooms by clicking ‘Join’, and Zoom does not display a notification about the problem. Meeting hosts can only see a notification ‘Not joined’.
 

  • If you absolutely need the Zoom Breakout Room functionality while the issue is ongoing, please e-mail us directly to the address: zoom@helsinki.fi, and we will temporarily transfer you to the licensed Zoom service.
  • Some users have reported issues with joining Zoom meetings through browsers. We recommend that you join meetings with the Zoom desktop client software or the phone application. See IT-Helpdesk Zoom instructions.
  • Some users have reported issues with directly sharing PowerPoint. You can circumvent this issue by sharing your entire screen instead of PowerPoint.
  • If possible, use Teams to set up meetings during the Zoom service disruption.

Zoom is currently resolving the issue. Our apologies for the inconvenience caused by the service disruption.

Tillbaka upp