Office 365: Adding a shared mailbox to Outlook

A shared mailbox is usually shown automatically. If this doesn't happen, follow these instructions.

Tabs

Detailed help

Open Outlook 2013. Follow this path:

  • File
  • Account settings > Account settings...

  • In case you have several accounts, make sure, that you select the Microsoft Exchange account.
  • Click Change.

  • Click More settings.

  • This opens a new window. Go to the Advanced tab and click Add.

  • Enter the beginning of the e-mail address of the shared mailbox (without @helsinki.fi) and click OK.

  • This returns you to the previous window, which now shows the added folder. Click OK and exit the Settings menu (Click OK, Cancel, Close)

  • You return to the Change Account window. Click Next.
outlook-close1.png
  • And return to the Outlook windows by clicking Finish
outlook-close2.png
  • The mailbox is now shown in the menu.
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