How to apply for access rights with Hero

• Log in to the system at www.helsinki.fi/hero.
• In the page that opens, enter your username and a valid password.
• Click the Log in button.
• Click on the Make a new permit application button to start the permit application.
  
• Select the role(s) (permits) to be applied for by ticking the desired application.
   
• For each application selected above, a list of roles to be searched for will appear in the Select Roles to Search column.
• Select the role you want to search for.
  
  
  
• Click the Continue button.

• Select the organizational unit for which you are applying for role permissions.

  • The organizational structure can be refined by clicking on the name of the organizational unit, which will open the organizational units below it.
  • The organization is selected by clicking on the name of the unit.

  

• Click the Next button.
• The permissions to be applied will appear in the view to the right (this view is not available for all roles to be applied for).
• Click the Continue button.

• The Selected Roles section shows which role is being applied for.

  

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• The Check your supervisor and correct if necessary, starting with their last name section shows your supervisor's name and their email address.
• In the Please provide a justification (purpose of data use) section, please explain why the authorization you are requesting is needed.
• In the Signature section, please have your username ready.
• Please enter your password in the Password field.
• Please click the Sign and Submit Application button.
  
• A notification that the application has been submitted will appear at the end.
• Log out of the system by clicking on the Logout link in the top right corner of the page.

• SAP roles are automatically extended if the person is permanent and is entered in SAP HR. Automatically extended roles will be notified to the front office.
• The Hero system will send a renewal request to the access holder via email. The notifications are sent 30 and three days before the expiry date.
• Renewal is handled by applying for a new authorisation in Hero.
• No information about expired roles is sent to the front office.

The application will be emailed to the supervisor once a day.

• If you want to speed up the processing of your application, please inform your supervisor separately, even verbally. Your application will be immediately visible to your front person in the Hero system.
• The applicant will not be notified of the pending permit, but can check the progress by logging into the Hero system.

You can cancel a pending application at any stage by clicking on the Return application link in the top right-hand corner of the page.