Candour ID identification

To activate your University of Helsinki user account without using Suomi.fi identification, verify your identity via the Candour ID service using the Candour ID mobile app.

You can find the link to log in to the Candour ID service via the MyAccount service at https://myaccount.helsinki.fi/.

In MyAccount, select Sign in with Candour ID under the heading 'I don't have a University of Helsinki user account or I've lost my login credentials’. Log in using the same email address or phone number that you used when applying to the University of Helsinki. Enter the details in the same format as on your application.

To identify yourself, you will need:

• A valid identity document. Accepted identity documents are:
  • A passport (with or without an ICAO chip)
  • Finnish identity card with an ICAO chip
  • Foreign identity card with an ICAO chip
• Mobile device
  • if you are using an ID card with an ICAO chip, the device must have an NFC reader
• A working camera
• Access to App Store or Play Store so you can download the Candour ID app
• The latest version of the Candour ID app.

Please note: Make sure your ID is one of the documents listed above and that it is valid.

Use your original, physical identity document when verifying your identity via the Candour ID app. A photograph or copy of your ID document will not be accepted.

You must also be recognisable in the photograph on your ID document. Please bear this in mind, particularly if your ID document was issued a long time ago.

Before you start the identification process, download the Candour ID app onto your phone. If the app is already installed on your phone, make sure it is updated to the latest version.

During the identification process, follow the instructions provided by the Candour ID app. Please note that the identification process may vary slightly depending on your phone model and the ID document you are using.

Checking the version of the Candour ID app:

If you already have the Candour ID app installed on your phone, search for the app in Play Store or App Store. Check whether any updates are available for the app.

If you’re using an Android phone, you can also check the app version as follows: open the Candour ID app, tap the three dots in the top right-hand corner, select ‘About’ (or the equivalent depending on your phone’s language) and you’ll see the version number at the bottom of the page.

During the identification process, follow these steps in the Candour ID app:

• Take a photo of your passport or identity card. Use the original, physical document. A photograph or copy of your identity document will not be accepted.
• Scan the details on your passport or identity card. 
  • If you are using a passport or identity card with an ICAO chip, scan the chip details and follow the instructions in the app.
  • If your passport does not have an ICAO chip, proceed with optical identification and follow the instructions in the app.
• If the chip in your passport or identity card cannot be read, proceed with optical identification and follow the instructions in the app.
• Take a selfie.

The Candour ID app checks that your ID document is valid and that the person in the selfie matches the photo on the ID document. The app will then tell you whether your authentication was successful. Return to your browser and wait until you are redirected.

Please note. You have five attempts to verify your identity. If you encounter any problems with the identification, the Candour ID app will provide further instructions. Use all your attempts if necessary. If you are unable to verify your identity after five attempts, you will be redirected back to the identification service, where you will receive further instructions.

Once you have successfully identified yourself, you can proceed to the MyAccount service to create a user account and password for yourself. Find out more about the MyAccount service in the separate instructions.

If necessary, take a look at Candour’s mobile identification guide, where you’ll find detailed instructions on how to use the app.