The IT Center will phase out old University Mac computers which are no longer supported and cannot run at least macOS 12 Monterey or macOS 13 Ventura.
Contrary to the earlier due date we erroneously stated in our previous bulletin, the IT Center will centrally prevent the use of old University Mac computers on 31 January 2024 at 4 PM. The earlier due date 22 June 2023 was cancelled due to technical issues.
Old Macs will be removed from use because they are no longer supported by Apple and will not receive important security updates.
If you are using an old University Mac computer:
You will receive a notification about the removal of the Mac computer on the device display when you power it on. Check the Apple website to see if your Mac is compatible with at least macOS 12 Monterey. Also see Apple’s instructions for identifying the Mac models.
1. If your computer can be upgraded to at least Monterey, upgrade the operating system from the University’s Managed Software Center. Remember to keep your computer plugged in and connected to the Internet throughout the upgrade.
2. If the computer is not compatible with at least macOS 12 Monterey, you can send your old Mac computer to IT recycling through internal mail. If necessary, you can request the IT Center’s on-site support to pick up the old computer.
- See the IT recycling instructions for further information. The hard drives of all computers delivered to the IT recycling service are wiped securely.
- If you actively use the Mac computer for work and need a replacement, please contact the person responsible for device purchases at your campus and read the instructions for purchasing computers.
- Please note! If you need to purchase a new computer and the purchase must be recorded for 2023, place your order in November. To record the expense for 2023, the device must be delivered and invoiced well before the end of the year. See instructions and detailed information on Flamma.
If you need support, please contact IT Helpdesk:
- Chat (weekdays 9–15, chatbot 24/7): helsinki.fi/helpdesk
- Call: 029 41 55555 (weekdays 9–15, local network charge / mobile call charge)
- E-mail: helpdesk@helsinki.fi
97% of devices delivered to the IT-recycling service are reused. This extends device life cycles and reduces energy consumption and greenhouse gas emissions. A longer life cycle also conserves materials and reduces waste.