Eduroam in the university’s Windows 10 computers

The eduroam network settings and all required certificates have been installed on the Windows 10 computers at the university. To use eduroam on these computers, you only need to switch on wireless network (usually through a switch, sometimes through a software, depending on the model of the computer). If the computer is located within reach of the eduroam service area, it will automatically try to connect to the network.

You cannot connect to the eduroam network after changing the password. See Detailed instructions for repair instructions.

Tabs

Quick help

Connecting to the eduroam network

If wireless networks are available, a notification will appear in the Windows notification area. The network connection notification will show up when you place your mouse pointer on the network icon in the notification area.

win10-eduroam_connections_are_available-.png
  • By clicking the network icon, you can view the list of available networks. Select Eduroam from the list and click Connect.
    win10-eduroam_connect_to.png

Log in to the eduroam network with your university user account and password. Enter your username in the topmost field of the login window in the format username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi) and your password in the lower field. Then click OK.

win10-eduroam-kirjautuminen_rkeskiva_korjattu.jpg

 

Once you are connected to the network, the network connection list will show eduroam with the text Connected, secured.

 

win10-eduroam_connected.png

 

Detailed help

Connecting to the eduroam network

If wireless networks are available, a notification will appear in the Windows notification area. The network connection notification will show up when you place your mouse pointer on the network icon in the notification area.

win10-eduroam_connections_are_available-.png
  • By clicking the network icon, you can view the list of available networks. Select Eduroam from the list and click Connect.
    win10-eduroam_connect_to.png

Log in to the eduroam network with your university user account and password. Enter your username in the topmost field of the login window in the format username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi) and your password in the lower field. Then click OK.

win10-eduroam-kirjautuminen_rkeskiva_korjattu.jpg

 

Once you are connected to the network, the network connection list will show eduroam with the text Connected, secured.

 

win10-eduroam_connected.png

 

Removing eduroam settings after password change

Eduroam does not work in Windows 10 after a password change. Resolve the issue by removing eduroam settings from the computer as follows:

  • Click the network connections icon at the right-hand edge of the bottom bar.
    eduroam1.png

     

  • In the window that opens, click Network & Internet settings.
    eduroam2.png

     

  • A Status window will open. Click the Wi-Fi menu.
    eduroam3.png

     

  • Find Manage known networks.
    eduroam4.png

     

  • The menu that opens may contain several networks that you have connected to during travel, for example.
  • Find and click eduroam. In the menu that opens, choose Forget.
    eduroam5.png

 
You can now re-connect to eduroam.

NB! Enter your username in the topmost field of the login window in the format username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

eduroam6.png