Mobile devices

As mobile devices and smartphones have become more common, new possibilities and new challenges have arisen. One of the greatest challenges is information security, the importance of which is emphasised as the amount of data and ways of using the systems are expanding. Although the importance of technical information security must not be underestimated, a large part of information security consists of the user’s own actions.

These instructions include the best practices concerning the security of smartphones. This list is not designed to be a comprehensive set of information security instructions, but more as an easy-to-read checklist of things to remember. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Please remember that the University’s terms of use also apply to the use of the University’s mobile devices. The mobile device, similar to computers, is meant to be used as a tool in studying, research and management. Minor use for personal purposes is allowed. In addition, it is important to remember that storing material that infringes copyrights in a phone or anywhere else in the University is forbidden.

• Learn more about mobile device deployment and safe use

Create your own Google or Apple account for your work phone. This allows you to install apps and updates using your work account and keep your work matters separate from your private Google or Apple account.

Only install programs from the official app store on your phone (Google Play/App Store).

• Outlook for Android devices
• Outlook for iOS devices (iPhone and iPad)

Read more about the information security of mobile devices.

Read more about EduVPN which is a modern and secure VPN connection.

What to do if your phone is stolen

If you suspect that your phone has been stolen, act as quickly as possible. This will protect your personal and university data from misuse.

Change your passwords

Change at least the password of your university username immediately. If you have stored other login details on your phone (e.g. email, online banking, social media), change those passwords as well.

• Change your password immediately via the MyAccount service.
• Read more about the MyAccount service in the separate instructions.

Report the crime

Report the theft of your phone to the police as soon as possible. Keep a record of the report for any insurance claims and for future investigations.

Report the incident to Helpdesk

If the phone belongs to the University, or if it has contained university email, files or access to university services, report the incident to Helpdesk.

Remote device tracking and wiping

If remote management or device tracking is enabled on the phone, try to locate the device and lock or wipe it remotely.

• See Apple’s own instructions for the iPhone: Find My service.
• See Android’s own instructions: Find My Device service.

Remote wiping deletes the phone’s data and reduces the risk of data misuse.

Further information

• For more information, see the instructions for safe use of mobile devices.
• Read more on Flamma’s Telephones and telephone services page.

Multifactor Authentication (MFA) is used at the University. With MFA, the University can secure user accounts better than before and, at the same time, significantly improve the University’s information security. 

Read about the deployment in the MFA instructions