Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

The short form username (for example, rkeskiva) is used to log in to the password change service helsinki.fi/password.

Services that are logged in to using login.helsinki.fi are logged in using the form username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi).

Eduroam credentials username@helsinki.fi (for example, rkeskiva@helsinki.fi).

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi) though the login is done with the form username@ad.helsinki.fi.

Wireless networks at the University of Helsinki

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search.

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username.

Some of the University's online services, such as Flamma, can be accessed from

Passwords

This guide includes the most important instructions related to passwords. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk. The password linked to the University’s user account is valid for one year at a time. Of course, you can change your password more often for information security reasons.

The password reset application is available at www.helsinki.fi/password

NB! University Mac users should use these instructions to change their password (and avoid several

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Centre - Services in Flamma

Technical problems

Status of the IT Services

Current topics

05.03.2026

Service breaks in Viikki Campus network connections and all University online services on 11 March 2026 from 7:00 to 8:30 AM

Outages will occur in Viikki Campus network connections and the University’s online services on 11 March 2026 from 7 to 8:30 AM due to core network maintenance work. During the outages, all University and external online services requiring data connections will be unreachable at Viikki Campus. Additionally, all University online services will experience interruptions across the entire University.

27.02.2026

Service breaks in Kumpula Campus network connections and services on 5 March 2026 from 7 to 8:30 AM

Network connections and services on the Kumpula Campus will experience outages on 5 March 2026 between 7 and 8:30 AM. During the interruptions, all University and external network services requiring data communications will be unavailable. The outages are due to the University’s scheduled core network maintenance work.

26.02.2026

Service breaks in City Centre Campus network connections and services on 4 March 2026 from 7 to 8:30 AM

Network connections and services on the City Centre Campus will experience outages on 4 March 2026 between 7 and 8:30 AM. During the interruptions, all University and external network services requiring data communications will be unavailable. The outages are due to the University’s scheduled core network maintenance work.

23.02.2026

Service breaks in Meilahti Campus network connections and services on 3 March 2026 from 7 to 8:30 AM

Network connections and services on the Meilahti Campus will experience outages on 3 March 2026 between 7 and 8:30 AM. During the interruptions, all University and external network services requiring data communications will be unavailable. The outages are due to the University’s scheduled core network maintenance work.

13.02.2026

Warning: scam messages circulating in the name of the Tax Administration

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