Instructions for errors conditions you may encounter while printing

This page contains suggested solutions for problems that you may encounter while printing. If you fail to resolve your problem using these instructions, contact Helpdesk.

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Detailed help

Update driver needed error condition

Some workstations have had problems with roaming profiles after a driver update.

If you receive the "update driver needed" error message, the easiest way to solve the problem is to delete the printer in question from the devices and printers view, found under the Start menu, then log out and then log in again.

  • Open Start > Devices and Printers.
  • Move the cursor on top of the printer, then right-click Remove device with the mouse.
  • Log out and then log in again.

Problems with printing a PDF file

If a PDF file fails to print out correctly, check if the settings for the margins are corrects. If the document exceed the margins, select the fit to A4 option to print it.