Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Wireless networks at the University of Helsinki

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search.

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

The short form username (for example, rkeskiva) is used to log in to the password change service helsinki.fi/password.

Services that are logged in to using login.helsinki.fi are logged in using the form username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi).

Eduroam credentials username@helsinki.fi (for example, rkeskiva@helsinki.fi).

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi) though the login is done with the form username@ad.helsinki.fi.

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username.

Some of the University's online services, such as Flamma, can be accessed from

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

Saving and sharing information

This guide includes the most important instructions related to saving and sharing information. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The university enables the use of various network drives for individual or group work on both university computers and home computers. In addition to home and group directories, work files can be saved on your computer or external storage media. Different types of storage media have different features. Some are designed

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Centre - Services in Flamma

Technical problems

02.02.2026 08:00 Duration: 7d 4h

LSDCC storage service break

Status of the IT Services

Current topics

04.02.2026

Try the Avidnote AI assistant in your research and work! The University is extending the application license until 6 February 2027

University community members used the Avidnote AI assistant actively during 2025, and the University has decided to extend the software license for one year until 6 February 2027.

04.02.2026

The national data classification model will be gradually deployed at the University of Helsinki

21.01.2026

A new cookie management tool to be used in the University’s online services

A new cookie management tool will be gradually introduced in the University of Helsinki’s online services starting from January 2026. For users, the change will not affect the user experience and does not require any action.

16.12.2025

Zoom Events makes organising large and multi-part events easy

The University acquired a Zoom Events license at the end of 2025. With Zoom Events you can organise large and multi-part events within the University’s Zoom service. These can include, for example, single- or multi-day hybrid or remote seminars, exhibitions or training events.

11.12.2025

Webropol survey tool available for University community members from the beginning of December 2025

The IT Centre launched the Webropol survey tool for all University community members at the beginning of December 2025.

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