Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Wireless networks at the University of Helsinki

This guide includes the most important instructions related to wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

You can log in to nearly all university services using the standard format: username (for example, rkeskiva)
eduroam credentials: username@helsinki.fi (for example, rkeskiva@helsinki.fi)
Microsoft 365 credentials: username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi)

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi)

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of the

Passwords

This guide includes the most important instructions related to passwords. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk. The password linked to the University’s user account is valid for one year at a time. Of course, you can change your password more often for information security reasons.

The password reset application is available at www.helsinki.fi/password

NB! University Mac users should use these instructions to change their password (and avoid several

For new University staff and students

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Center Services

Technical problems

29.01.2025 14:00 Duration: 4h

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Status of the IT Services

Current topics

20.01.2025

Update your Zoom application to the latest version – old versions will stop working on 23 January 2025

The University Zoom service provider NORDUnet strongly recommends updating Zoom applications to version 6.3.0 or newer. The update has already been installed on most University computers. The University of Helsinki IT Center will prevent the use of earlier Zoom versions from Thursday 23 January 2025.

15.01.2025

Change to external eduroam logins from 21 January 2025 – download new eduroam settings if needed

A change that affected the username format for the University’s internal eduroam login service was implemented in spring 2024. Due to the change, eduroam has since required full University usernames (including the @helsinki.fi suffix) in the format ‘rkeskiva@helsinki.fi’ when logging in. External eduroam logins will also require full University usernames beginning from 21 January 2025.

14.01.2025

Change to external username creation in the University Wiki service from 20 January 2025

The creation of external Wiki service (wiki.helsinki.fi) usernames will change on 20 January 2025. Creating external usernames in the Wiki service will require an invitation from a user with a University username. The change will be implemented due to information security.

02.01.2025

Free Avidnote webinar on using AI for teaching and research on 14 January from 11 AM to 12:30 PM – register soon!

Avidnote is a browser-based AI application on trial use at the University. The application is designed to facilitate the production of research documents. Avidnote AI assists you with writing and results analysis and also has transcription functionalities.

02.01.2025

Wiki service break on 8 January 2025 from 7 to 8 AM

A maintenance break will occur in the University Wiki service (wiki.helsinki.fi) on 8 January 2025 from 7 to 8 AM. During the maintenance break we will update links and addresses that still refer to the old Wiki service. The old Wiki service was discontinued in 2024.

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