Welcome to the IT Helpdesk website of the University of Helsinki

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

You can access the Microsoft 365 service via your browser at www.helsinki.fi/office365 

The classification of data is in the pilot phase and only used by some university staff. We are actively updating these instructions based on feedback received.

This landing page shows how data classification in Microsoft 365 (Word, Excel, PowerPoint and Outlook) affects the handling of files and emails at the University of Helsinki.

This landing page contains links to all the University's MFA instructions. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search. 

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. 

Some of the University's online services, such as Flamma, can be accessed from