Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

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Popular instructions

Landing pages

Wireless networks at the University of Helsinki

This guide includes the most important instructions related to wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of the

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

You can log in to nearly all university services using the standard format: username (for example, rkeskiva)
eduroam credentials: username@helsinki.fi (for example, rkeskiva@helsinki.fi)
Microsoft 365 credentials: username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi)

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi)

For new University staff and students

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

Passwords

This guide includes the most important instructions related to passwords. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk. The password linked to the University’s user account is valid for one year at a time. Of course, you can change your password more often for information security reasons.

The password reset application is available at www.helsinki.fi/password

NB! University Mac users should use these instructions to change their password (and avoid several

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Center Services

Technical problems

Status of the IT Services

Current topics

21.11.2024

Office 2016 and 2019 LTSC will be discontinued at the University

Office 2016 and 2019 LTSC applications still in use on University computers will be updated to newer versions beginning 25 November 2024. These applications will be updated to either Microsoft 365 Apps or Office LTSC 2021.

20.11.2024

Support for F-Secure Client Security software will end on 31 December 2024 – most of the University’s computers have already been updated

19.11.2024

Viva Engage will be discontinued – final eol will be announced well in advance

Microsoft Viva Engage (formerly Yammer) will be discontinued in 2025 by the decision of the University Communications and Community Relations. The final eol date will be announced well in advance.

18.11.2024

The RYHTI group disk space management tool becomes part of the Onify portal – service break 25 November 10 AM to 27 November 4 PM

The group disk space management tool RYHTI will become part of the Onify self-service portal at the end of November 2024. The migration will take place from 25 November 10 AM to 27 November 4 PM during which the group disk space management tool will be out of use.

14.11.2024

Service break in Download Centre and Onify self-service tool used for IT purchase requests on 20 November 3–4 PM

Software Download Centre and the Onify self-service portal will be out of use on 20 November 2024 from 3 to 4 PM due to a platform update. Making computer and device purchase requests, ordering mobile subscriptions and SIM cards, upgrading Microsoft 365 licenses, and other Onify self-service portal functions are out of use during the service break.