Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Wireless networks at the University of Helsinki

This guide includes the most important instructions related to wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

You can log in to nearly all university services using the standard format: username (for example, rkeskiva)
eduroam credentials: username@helsinki.fi (for example, rkeskiva@helsinki.fi)
Microsoft 365 credentials: username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi)

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi)

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.

Some of the

Passwords

This guide includes the most important instructions related to passwords. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk. The password linked to the University’s user account is valid for one year at a time. Of course, you can change your password more often for information security reasons.

The password reset application is available at www.helsinki.fi/password

NB! University Mac users should use these instructions to change their password (and avoid several

For new University staff and students

This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Center Services

Technical problems

Status of the IT Services

Current topics

27.02.2025

VMware Horizon Client’s product name will change to Omnissa Horizon Client

VMware Horizon Client’s product name will change to Omnissa Horizon Client on 3 March 2025. VMWare Horizon Client is software used for VDI remote desktops at the University.

20.02.2025

Service break in Onify self-service tool used for placing computer, IT device and Microsoft license orders on 3 March 2025 from 8 AM to 4 PM

A service break will occur with the self-service tool (Onify) used for placing order requests for computers, IT devices, Microsoft 365 licences and group storage spaces on Monday, 3 March 2025 from 8 AM to 4 PM due to a service backend system update. The maintenance break concerns all Onify services – see a detailed list of affected services in this bulletin.

13.02.2025

Changes to the IT Center’s services for students in 2025

The IT Center is renewing its services for students. Student access control will change, and the Laptop Lender service will be expanded to all campuses during 2025.

10.02.2025

Service break in University SAP systems on 25 February 2025 from 10 AM to 4 PM

A service break will occur with University SAP systems Tuesday, 25 February 2025 from 10 AM to 4 PM due to network system maintenance. See the list of affected applications below.

06.02.2025

Windows 11 will be pre-installed on new University staff Windows computers from the beginning of March 2025

Windows 11 will be pre-installed on new University staff Windows computers from the beginning of March 2025. This means that the operating system for new University Windows computers delivered to University staff will be Windows 11 instead of Windows 10.

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