Welcome to the IT Helpdesk website of the University of Helsinki

Microsoft 365 is the university’s toolkit, which includes numerous services essential for day-to-day work, such as email, calendar, instant messaging and online meeting services, as well as tools for sharing information and social media.

These instructions summarise the most important information about Microsoft 365 services. You can find further guidance on this instructions site, for example by using the search function. If you are unable to resolve the issue using these instructions, please do not hesitate to contact IT Helpdesk.

Sign in to Microsoft 365 at www.helsinki.fi/office365

Students

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search. 

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

This landing page contains links to all the University's MFA instructions. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. 

Some of the University's online services, such as Flamma, can be accessed from

This landing page shows how data classification in Microsoft 365 (Word, Excel, PowerPoint and Outlook) affects the handling of files and emails at the University of Helsinki.