Welcome to the IT Helpdesk website of the University of Helsinki

The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT Helpdesk’s instructions site is available 24/7.

Popular instructions

Landing pages

Microsoft 365

This guide includes the most important instructions related to Microsoft 365 -mail. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Cannot sign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)

Read more about Microsoft 365

Logging in to university services

The short form username (for example, rkeskiva) is used to log in to the password change service helsinki.fi/password.

Services that are logged in to using login.helsinki.fi are logged in using the form username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi).

Eduroam credentials username@helsinki.fi (for example, rkeskiva@helsinki.fi).

NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi) though the login is done with the form username@ad.helsinki.fi.

Wireless networks at the University of Helsinki

These instructions include the most important information about wireless networks at the University of Helsinki. You can find more help from this instructions site by using, for example, the search.

If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Connections from outside the University

The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.

The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username.

Some of the University's online services, such as Flamma, can be accessed from

Multifactor Authentication (MFA)

This landing page contains links to all the University's MFA instructions. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.

Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.

Passwords

This guide includes the most important instructions related to passwords. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk. The password linked to the University’s user account is valid for one year at a time. Of course, you can change your password more often for information security reasons.

The password reset application is available at www.helsinki.fi/password

NB! University Mac users should use these instructions to change their password (and avoid several

Links to the most used services

Change your password Log in to your email Student: Activate your account!IT Security Test for staff members IT Security Test for students Tips for buying and replacing your computer IT Centre - Services in Flamma

Technical problems

16.04.2026 10:00 Duration: 30min

Rapossa käyttökatko / Service break in Rapo

Status of the IT Services

Current topics

09.04.2026

Flamma Workgroups will be migrated to the XWiki platform by 23 November 2026 – prepare to mark your content for migration

The University will replace the Flamma Workgroups service’s (workgroups.helsinki.fi) current Confluence platform with the open-source XWiki platform in November 2026. Transitioning from the current platform to XWiki requires action from University community members due to the large amount of material in the service.

02.04.2026

Tunnelblick client application will be removed from university Mac computers 2 April 2026 due to a security vulnerability

The client application Tunnelblick, used to establish OpenVPN connections on Mac computers, will be centrally removed from all University Mac devices in the afternoon of 2 April 2026. The removal is due to a security vulnerability detected in the Tunnelblick application.

26.03.2026

The University pilots the paid version of Microsoft 365 Copilot and data classification beginning in spring 2026

The pilot, beginning in April 2026, will chart the benefits of the M365 Copilot AI tool in the daily work of University staff and includes testing the data classification model, which will be implemented at the University in 2026.

20.03.2026

New University blogs default theme launches 26 March 2026 – service unavailable from 3 to 6 PM

The IT Centre will update the University blog service’s (blogs.helsinki.fi) default theme to the new Blogs Helsinki 2026 theme in March 2026. Due to the update, the blogs service will be unavailable on 26 March 2026 from 3 to 6 PM

16.03.2026

Service disruption in CurreChat, IT device order tool, Download Centre and other OpenShift-based services from 15 March approx. 3 PM onward

A service disruption concerning the University’s OpenShift-based applications — incl. CurreChat, the IT device order tool Onify, the mobile subscriptions ordering tool, Download Centre, and the Ryhti tool for managing group storage spaces—was detected from 15 March approx. 3 PM onward. OpenShift services are currently unavailable due to the service break. We are currently resolving the issue.

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